Loyalty Points

Earning Points

Our loyalty points scheme rewards you for creating an account, making purchases and submitting product or service reviews by awarding you with freely-given loyalty points that can be redeemed as a discount against future purchases. The amount of points currently awarded for these actions is shown below.

CREATING AN ACCOUNT20 POINTS

MAKING A PURCHASE1 POINT PER WHOLE £ SPENT

SUBMITTING A REVIEW20 POINTS

To earn loyalty points for making purchases, you must have created an account and be signed in when you complete our online checkout process. If you do this you will be awarded 1 point per whole £ you spend (e.g. spending £9.50 earns 9 points). Please note that if you forget to sign in to your account when placing an order, you will not earn any points for it.

To earn loyalty points for submitting a product or service review, you must have created an account and followed the review submission instructions sent to you separately by email. Please note that you are free to say whatever you like in any review you submit; you will be awarded the loyalty points regardless, as long as the content of your review doesn't breach the common decency provisions set out in our terms and conditions (if it does, your review won't be published and you won't earn any points for it).

Any loyalty points you earn will usually be added to your loyalty points balance within 24 hours, but it may take longer at busy times of the year. You can view detailed information about your loyalty points balance at any time by signing in to your account and visiting the loyalty points section of your account area.

Redeeming Points

Your loyalty points balance can be redeemed as a discount against all of the products we sell and can be used to reduce the total amount payable for orders that qualify for promotional discounts. The redemption value of each point you earn will vary between £0.05 and £0.15 depending on your rolling annual spend (defined as the amount you have spent in the last 365 days). Our system calculates this figure daily and automatically varies the redemption value of your loyalty points in line with the table below.

£0.00 to £499.99£500.00 to £999.99£1000.00 or more
Bronze tier Silver tier Gold tier
£0.05 per point £0.10 per point £0.15 per point

For an order to count towards your rolling annual spend, you must have created and be signed in to your account when you complete our online checkout process. Please note that if you forget to sign in to your account when placing an order, it will not count towards your rolling annual spend.

To redeem your loyalty points balance you must be signed in to your account when you complete our online checkout process (the option to use loyalty points is presented on the payment page of the checkout). Please note that if you forget to sign in to your account when placing an order, you will not be able to redeem your loyalty points balance against it.

If you choose to reduce the total amount payable of an order by signing in to your account and redeeming your loyalty points balance, you will only earn loyalty points on the final amount payable (in cases where redeeming your loyalty points balance leaves nothing to pay, no loyalty points will be awarded).

If you use a PB Gift Voucher to pay for an order, you will only earn loyalty points on the final amount payable after the face value of the PB Gift Voucher is deducted from the total amount payable (in cases where an order is paid for in full using a PB Gift Voucher, no loyalty points will be awarded).

If you cancel and/or return an order in full, we will cancel all of the loyalty points awarded for it. If you cancel and/or return part of an order, we will cancel the loyalty points awarded for the returned item(s).

You can view detailed information about the redemption value of your loyalty points balance at any time by signing in to your account and visiting the loyalty points section of your account area.


If you have any other questions or comments about the loyalty points information provided above, please do not hesitate to contact us. The information provided above is a rewritten extract from our formal terms and conditions.

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