We offer fully tracked delivery via DPD to the following destinations, using the fastest available service from our location. The stated cost is a fixed amount (per order) and will be confirmed during our online checkout process. The indicated delivery timescale is an estimate in weekdays from the day of dispatch and is not guaranteed. If you specify a delivery address outside of the United Kingdom the payment of any local taxes or customs duties will be your responsibility.
|United Kingdom||Mainland||£3.50 (Free over £35.00)||2 Days|
|-||Highlands||£3.50 (Free over £35.00)||3-4 Days|
|-||Islands||£3.50 (Free over £35.00)||4-5 Days|
|-||Northern Ireland||£3.50 (Free over £35.00)||3-4 Days|
|-||Channel Islands||£3.50 (Free over £35.00)||3-4 Days|
|Czech Republic||All||£13.00||3-5 Days|
* Excludes Overseas Territories
** Excludes Azores & Madeira
*** Excludes Canary Islands, Ceuta & Melilla
How quickly will you pack my order and dispatch it?
We aim to pack and dispatch all orders placed before 14:00 on the same day (weekdays only) and all orders placed after 14:00 on the next day (weekdays only), although at busy times of the year we may take longer. In rare cases we may not be able to dispatch some items immediately (as a result of stock levels being recorded incorrectly, or multiple orders for the last remaining stock of an item being received in quick succession). In such situations we will either delay dispatch for up to two days (if a delivery of fresh stock is imminent) or else part-ship the affected order straight away, with the unavailable item(s) to follow as soon as fresh stock is received (no additional delivery charge will be applied). Either way, we will keep you fully informed of any delay by email.
How quickly should I expect to receive my order?
After we dispatch your order, DPD take over. DPD deliver on weekdays and will send you tracking updates by email and text. The indicated delivery timescale shown in the table above and during our online checkout process is an estimate in weekdays from the day of dispatch and is not guaranteed. Under normal circumstances you should expect to receive your order within this timescale, but in some cases it may take longer. We do proactively monitor all deliveries, and if any delays arise we work directly with DPD to resolve them as soon as possible. However, if you are concerned by how long it is taking to receive your order, please don't hesitate to contact us.
Can I make alternative delivery arrangements with DPD?
If you aren't going to be in to receive your order you can make alternative delivery arrangements with DPD using the links provided in the tracking updates they send you. In particular, you can: (i) change the delivery date; (ii) instruct DPD to deliver your parcel to a DPD Pickup Shop; (iii) instruct DPD to deliver your parcel to a neighbour; (iv) instruct DPD to leave your parcel in a safe place, or; (v) upgrade your delivery to a day and time of your choosing. If you (or your neighbours) are not in to receive your order, and you have not instructed DPD to leave your parcel in a safe place, you will be left a card inviting you to contact DPD to make new delivery arrangements. Please note that if you instruct DPD to leave your parcel in a safe place you do so at your own risk; if it goes missing we will not replace it. Similarly, if you pay DPD to upgrade your delivery to a day and time of your choosing you do so at your own risk.
What happens if my order goes missing en route to me?
If your order becomes lost in transit we will instruct DPD to conduct a formal search for it. If its whereabouts remains unknown after five weekdays from the day of dispatch, we will reissue it the following day (weekdays only) and notify you by email. The only exception to this is if your order goes missing after being left in a safe place by DPD, in which case you waived your right to make a non-delivery claim when you issued DPD with the leave safe instruction.
What happens if my order is damaged en route to me?
If DPD notify us that your order has been damaged in transit we will reissue it in full the following day (weekdays only) and notify you by email. If you receive your order and discover any items are damaged, you should send us photographic evidence by email as soon as possible (and certainly no later than five weekdays after the date of delivery). Upon receipt of the images we will reissue the damaged items the following day (weekdays only) and notify you by email.
What happens if my order is incorrect or incomplete?
When you receive your order you should check the contents carefully against the enclosed receipt. If any items are incorrect or missing you should notify us as soon as possible (and certainly no later than five weekdays after the date of delivery). We will dispatch the correct or missing items the following day (weekdays only) and notify you by email. In cases where you have been sent incorrect items we will make arrangements with you for us to recover them at your convenience.
If you have any other questions or comments about the delivery information provided above, please do not hesitate to contact us. The information provided above is a rewritten extract from our formal terms and conditions.