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Intermission…

July 25th, 2016

Intermission...

Following on from the thoughts we penned on our tenth birthday at the start of the year, we recently started work on a very ambitious long-term project to redevelop our business. In order to devote the necessary time to making this project a success, we’ve decided to temporarily knock a few regular activities on the head, one of them being our monthly blog. We had hoped at the outset that it wouldn’t come to this, but we’re now three months into the project and we haven’t managed to post an article for three months… which is very telling! Many thanks to everyone who read and commented on our monthly posts over the last six and a half years – we’ll be back with a brand new format in summer 2018.

For the third year running…

February 22nd, 2016

Gold Trusted Merchant Award 2016

…we’re delighted to announce that Feefo has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an average service rating of 99.7% for 2015 (meaning that 99.7% of you who provided feedback via Feefo ranked us as either Excellent or Good on a four point scale). The Trusted Merchant Accreditation scheme recognises the hard work of merchants who consistently deliver excellent customer service in the eyes of their customers. To gain Gold Trusted Merchant status, a business is required to receive an average service rating of between 95% and 100% over the duration of the previous year. The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction are invited to provide feedback. This makes the Gold Trusted Merchant accreditation highly desirable and well respected, as it’s based upon the views of genuine customers and not industry judges. As we’ve said previously, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case in future!

Celebrating our tenth birthday…

January 18th, 2016

Celebrating our tenth birthday…

Sometimes, it seems like only yesterday that we pressed ‘Publish to Web’ for the first time and revealed our fledgling e-commerce business to the world. On that day, back in January 2006, Polished Bliss was officially born. Of course, the idea itself had sprung to mind earlier, back in the summer of 2005, but it took six months or so for us to shape it into a reality (chiefly by re-mortgaging our house, investing the proceeds in stock and putting together the first version of our website). Little did we know what we were getting ourselves into!

Our original business plan turned out to be rather conservative in terms of its growth predictions; when we hit all of our year three targets within six months of opening we had to smile. And to be honest, it’s been a rollercoaster ride ever since, with lots of relentless climbs, plenty of sudden drops and some tamer times in between where we’ve been able to catch our breath. However, one thing has remained constant throughout; change. Like gravity, there’s rarely any escaping it, and we’ve had to continually adapt in order to keep moving forward.

A Christmas thank you message

December 21st, 2015

A Christmas thank you message

Today is the last working day of the year for us and we’d once again we’d like to take a moment to thank you for your continuing support and custom. It’s hard to believe that it’s almost Christmas again; it feels to us like the last twelve months have flashed by in barely the blink of an eye. Looking back at the Christmas message we penned last year, it’s clear that 2015 has been a mixed bag in terms of us achieving our stated aims. On the one hand we (just about) managed to keep up with new product releases throughout the year, and we also successfully launched our own range of PB-branded microfibre towels (raising £2500 for Barnardo’s in the process; thanks again to everyone who purchased our charity towel bundle!). However, on the other hand we failed to find the necessary time to add several tried and tested new brands to the store, and also to publish the revised set of car care advice guides we promised. It’s clear, therefore, that time pressure remains an issue for us, but our recent recruitment of a new customer service assistant (welcome to the team Susan!) should help to ease this problem as we move forwards in 2016, and thus enable us to catch up on those projects we have fallen behind on. Other positives to look forward to early in the New Year include our 10th birthday celebrations, potentially game changing new BigFoot polishers from RUPES and the long overdue addition of the Bilt Hamber range to our store. We have plenty of other plans in place for the rest of 2016 too, but it’s probably best if we keep them under wraps for the time being – we need to get back into the habit of under-promising and over-achieving in our Christmas messages! Here’s to the next twelve months, and thank you again for your ongoing enthusiasm and support – as always, it means a lot to us.

Detailing for McLaren Glasgow…

July 31st, 2015

Event Detailing for McLaren Glasgow at SpeedFest 15

Several months ago McLaren Glasgow contacted us and booked our services to prepare some of their cars for a display stand at this year’s SpeedFest motor show at the Grampian Transport Museum in Alford on Sunday 5th July. On the list of mightily impressive and rather expensive cars to be prepared was a Maserati Gran Turismo, a Bentley GT3R (one of only 350 worldwide), a prototype of the brand new McLaren 570S, a McLaren 650S and last but certainly not least a McLaren Special Operations (MSO) P1 in Musgravite Black, which is a jaw dropping colour that simply has to be seen to be fully appreciated.

In the twenty four hours running up to the show all of the cars were given a fairly basic detail (wash, dry, quick detail, dress tyres, clean glass) compared to our usual service standards (as much as we’d have loved to, it just wasn’t feasible on this occasion to spend a day or more on each car!) but as the sun rose on the day of the show this proved to be sufficient to make them look perfectly presentable for the event. This was a relief, as they attracted a lot of attention during the show, especially the 570S and P1, which were surrounded by a crowd two to three rows deep for much of the day!

A word about our namesakes…

May 29th, 2015

Examples of other businesses passing themselves off as us...

It has recently been brought to our attention that a number of businesses in the Far East have started trading under the brand name Polished Bliss. From a commercial standpoint this is of relatively little concern to us, as our brand name is protected in the geographical territory we serve (the United Kingdom and the wider European Union) and we have no plans to expand the scope of our operations beyond this region. However, what does concern us is that at least two of these businesses are also using our logos, and thus attempting to pass themselves off as us. Given the surprisingly high level of awareness of our brand name in detailing circles around the world, our fear is that this may lead to unsuspecting detailing enthusiasts in the Far East buying goods and services from these companies under false pretences. Therefore, the purpose of this post is to outline the facts in terms of who we are and where we operate. Hopefully this will serve as a point of reference on the internet and help to prevent potential customers outwith the territory we serve from being deliberately misled…

For the second year running…

February 12th, 2015

Gold Trusted Merchant Award 2015

…we’re delighted to announce that Feefo has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an average service rating of 99% over 2014 (meaning that 99% of you who provided feedback via Feefo ranked us as either Excellent or Good on a four point scale). The Trusted Merchant Accreditation scheme recognises the hard work of merchants who consistently deliver excellent customer service in the eyes of their customers. To gain Gold Trusted Merchant status, a business is required to receive an average service rating of between 95% and 100% over the duration of the previous year. The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction are invited to provide feedback. This makes the Gold Trusted Merchant accreditation highly desirable and well respected, as it’s based upon the views of genuine customers and not industry judges. As we’ve said previously, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case. Furthermore, we are also working on some new ideas about how we can do even better in future!

A Christmas thank you message

December 19th, 2014

A brief Christmas message from all of us at Polished Bliss...

Today is the last working day of the year for us and once again we’d like to take a moment to thank you for your support and custom over what has been another stellar year of trading. In many ways 2014 has been a frustrating year, as there hasn’t been a great deal to show you in return for a lot of the effort that we have put in. Much of our time over the last twelve months has been spent improving behind the scenes aspects of our operation, i.e. automating our parcel labelling procedure, recruiting and training a new member of staff, and implementing a real-time stock control system, but none of this was worthy of a news blast! Furthermore, due to continued growth we’ve also found ourselves spending more and more time keeping on top of the day to day essentials, e.g. packing and shipping orders, answering e-mails and the phone, etc. We know that it’s critical for us to maintain high standards in these areas, but doing so is stretching us further and further, and leaving less time in the pot for more creative ventures such product demo videos, new product additions, etc. However, recognising a problem is always the first step towards ultimately solving it, and we already have some ideas about how best to manage this issue moving forward. Speaking of the future, we also have some exciting plans already in place for 2015, including a number of new product and brand additions that will add value to our store and fill-in some of the gaps in our current line-up. Furthermore, we will also be completely overhauling our car care advice guides for the first time in five years, so there will be a lot of reading to look forward to as well! Here’s to the next twelve months, and thank you once again for your ongoing enthusiasm and support – it means a lot to us.

A few things to look forward to…

June 30th, 2014

A few things to look forward to...

Where to begin? We had hoped to launch our new showcase detailing video in this blog post, but unfortunately we’re running behind with the editing and grading (when you finally get to see it you’ll understand why). Furthermore, we had hoped that the final features of our new real-time stock control system would be going live this month as well, but we’re also running behind schedule with that… and what feels like a million other projects too! This is due, in part, to the fantastic spell of trading we’re currently enjoying, which is leaving precious little time for anything other than our day to day order fulfilment and customer service duties. However, it’s also partly due to a number of other things that have been going on behind the scenes…

Gold Trusted Merchant Award

February 20th, 2014

Gold Trusted Merchant Award

This month we’re delighted to announce that Feefo, the Global Feedback Engine, has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an aggregated Customer Service Rating of 99% over 2013 (meaning that 99% of you who provided feedback via Feefo ranked us as either “Excellent” or “Good” on a four point scale). Feefo ratings and reviews are trusted across industries and by businesses and organisations both large and small. Feefo guarantees that all feedback left is 100% genuine through rigorous protection of the collection process (all feedback is acquired independently). Ratings and reviews can only be left by genuine customers (verified by sales data). Feefo ensures that all customers are e-mailed and invited to offer feedback, thus providing a true and representative sample of consumer opinion. As we’ve always said, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case in future.

A Christmas Thank You Message

December 19th, 2013

A brief Christmas message from all of us at Polished Bliss...

Today is the last working day of the year for us and we’d like to take this opportunity to thank you for your support and custom over what has easily been our best twelve months of trading to date. We usually experience a strong seasonal peak in sales during the spring period, but this year that peak persisted all the way through to the run up to Christmas, and for this we are very grateful. No doubt this has been due, in part, to some of the new initiatives (e.g. news blast service, trade account scheme) and brands (e.g. MESTO, GYEON) we’ve launched over the course of the year, but equally we hope it also reflects our ongoing commitment to ensuring we offer a level of customer service that is second to none. Indeed, this even led to us making the tough decision in October to close our door to walk-in sales; while this has upset some of you, we’re certain that it’s going to result in the vast majority of you receiving an even higher level of service in future. Speaking of the future, we have lots of exciting plans already in place for 2014, including lots of innovative new products, several important new brands, a wealth of new videos (demos and showcases) and maybe even a Facebook page (if time permits!). Here’s to the next twelve months, and thank you again for your ongoing enthusiasm and support – it means a lot to us.

Important News For All Customers

October 15th, 2013

More warehouse space desperately needed!

It’s fair to say that 2013 has been a mental year for us so far in terms of product sales, with the spring and summer periods easily being the busiest we’ve experienced to date. However, it’s equally fair to say that this growth has thrown up a number of challenges that have, at times, threatened our ability to maintain a high level of customer service across all of the shopping channels we currently serve. Not only have we struggled to hold enough stock (due to a dire shortage of warehouse space) and keep track of it properly (due to walk-in sales bypassing our main database) but we’ve also found ourselves extremely pushed for time, to the extent that many telephone calls have gone unanswered (mainly when we’ve been tied up serving local walk-in customers), replies to voicemails and e-mails have often been tardy and a lot of exciting web content has gone unmade (we had plans to make at least a dozen new demonstration videos this year, but so far we’ve only managed to publish three). Consequently, we’ve given a lot of thought over the last couple of months about how best to resolve these issues, in order to accommodate future growth whilst at the same time improving the level of service we offer to all of our customers. The outcome of this process is as follows…