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Intermission…

July 25th, 2016

Intermission...

Following on from the thoughts we penned on our tenth birthday at the start of the year, we recently started work on a very ambitious long-term project to redevelop our business. In order to devote the necessary time to making this project a success, we’ve decided to temporarily knock a few regular activities on the head, one of them being our monthly blog. We had hoped at the outset that it wouldn’t come to this, but we’re now three months into the project and we haven’t managed to post an article for three months… which is very telling! Many thanks to everyone who read and commented on our monthly posts over the last six and a half years – we’ll be back with a brand new format in summer 2018.

Fundraising for Barnardo’s…

April 28th, 2016

Rich running the 2016 Virgin Money London Marathon...

Inspired by Angela’s incredible fundraising effort last year (read about it here), Rich decided to celebrate his 40th birthday by having a go himself, and duly applied to run in this year’s Virgin Money London Marathon! As he didn’t get a place in either the main or bequest ballots, he decided to accept a guaranteed gold bond place from Barnardo’s in return for raising a minimum of £1800 to help towards their work with disadvantaged children. In Rich’s own words, “I believe that every child deserves a normal childhood and the chance to fulfil their potential, but sadly some don’t get this opportunity. By raising a minimum of £1800 for Barnardo’s, I can help to make a real difference to the lives of some of the abused, the vulnerable and the neglected.”

Given the above, we could of course have simply made a company donation for the full amount, but this would quite frankly have been too easy and rather boring! Therefore, instead, we tried to smash the target by getting you involved. Consequently, Polished Bliss Ltd donated one hundred microfibre towel bundles to the cause, and we offered these for sale for just £30 each (instead of the usual price of £56.80) in the run up to Christmas last year. We expected them to sell fairly slowly over the course of several months, but, somewhat astonishingly, they all sold out within 24 hours! Of the £30 paid for each bundle, 100% of the net amount (£25) was donated to Barnardo’s via Rich’s Virgin Money Giving Fundraising Page, giving a target-smashing total of £2500!

Introducing Bilt Hamber…

March 8th, 2016

Introducing Bilt Hamber...

While we pride ourselves on introducing innovative products to the market on a regular basis, we aren’t too proud to admit that sometimes we overlook the obvious and fail to take on certain lines quickly enough. Bilt Hamber products have been available for many years now, but for some inexplicable reason we’ve never taken them on, despite using some of their anti-corrosion products ourselves on a regular basis! However, on the back of many requests for us to stock the range, we acquired a complete set of samples last summer and have had them on test ever since. And unsurprisingly, they’ve all performed exceptionally well, earning their place in our store and filling some notable gaps in our line-up.

For the third year running…

February 22nd, 2016

Gold Trusted Merchant Award 2016

…we’re delighted to announce that Feefo has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an average service rating of 99.7% for 2015 (meaning that 99.7% of you who provided feedback via Feefo ranked us as either Excellent or Good on a four point scale). The Trusted Merchant Accreditation scheme recognises the hard work of merchants who consistently deliver excellent customer service in the eyes of their customers. To gain Gold Trusted Merchant status, a business is required to receive an average service rating of between 95% and 100% over the duration of the previous year. The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction are invited to provide feedback. This makes the Gold Trusted Merchant accreditation highly desirable and well respected, as it’s based upon the views of genuine customers and not industry judges. As we’ve said previously, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case in future!

Celebrating our tenth birthday…

January 18th, 2016

Celebrating our tenth birthday…

Sometimes, it seems like only yesterday that we pressed ‘Publish to Web’ for the first time and revealed our fledgling e-commerce business to the world. On that day, back in January 2006, Polished Bliss was officially born. Of course, the idea itself had sprung to mind earlier, back in the summer of 2005, but it took six months or so for us to shape it into a reality (chiefly by re-mortgaging our house, investing the proceeds in stock and putting together the first version of our website). Little did we know what we were getting ourselves into!

Our original business plan turned out to be rather conservative in terms of its growth predictions; when we hit all of our year three targets within six months of opening we had to smile. And to be honest, it’s been a rollercoaster ride ever since, with lots of relentless climbs, plenty of sudden drops and some tamer times in between where we’ve been able to catch our breath. However, one thing has remained constant throughout; change. Like gravity, there’s rarely any escaping it, and we’ve had to continually adapt in order to keep moving forward.