This month we’re delighted to announce that Feefo, the Global Feedback Engine, has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an aggregated Customer Service Rating of 99% over 2013 (meaning that 99% of you who provided feedback via Feefo ranked us as either “Excellent” or “Good” on a four point scale). Feefo ratings and reviews are trusted across industries and by businesses and organisations both large and small. Feefo guarantees that all feedback left is 100% genuine through rigorous protection of the collection process (all feedback is acquired independently). Ratings and reviews can only be left by genuine customers (verified by sales data). Feefo ensures that all customers are e-mailed and invited to offer feedback, thus providing a true and representative sample of consumer opinion. As we’ve always said, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case in future.