Today is the last working day of the year for us and we’d like to take this opportunity to thank you for your support and custom over what has easily been our best twelve months of trading to date. We usually experience a strong seasonal peak in sales during the spring period, but this year that peak persisted all the way through to the run up to Christmas, and for this we are very grateful. No doubt this has been due, in part, to some of the new initiatives (e.g. news blast service, trade account scheme) and brands (e.g. MESTO, GYEON) we’ve launched over the course of the year, but equally we hope it also reflects our ongoing commitment to ensuring we offer a level of customer service that is second to none. Indeed, this even led to us making the tough decision in October to close our door to walk-in sales; while this has upset some of you, we’re certain that it’s going to result in the vast majority of you receiving an even higher level of service in future. Speaking of the future, we have lots of exciting plans already in place for 2014, including lots of innovative new products, several important new brands, a wealth of new videos (demos and showcases) and maybe even a Facebook page (if time permits!). Here’s to the next twelve months, and thank you again for your ongoing enthusiasm and support – it means a lot to us.