A Christmas Thank You Message

December 19th, 2013

A brief Christmas message from all of us at Polished Bliss...

Today is the last working day of the year for us and we’d like to take this opportunity to thank you for your support and custom over what has easily been our best twelve months of trading to date. We usually experience a strong seasonal peak in sales during the spring period, but this year that peak persisted all the way through to the run up to Christmas, and for this we are very grateful. No doubt this has been due, in part, to some of the new initiatives (e.g. news blast service, trade account scheme) and brands (e.g. MESTO, GYEON) we’ve launched over the course of the year, but equally we hope it also reflects our ongoing commitment to ensuring we offer a level of customer service that is second to none. Indeed, this even led to us making the tough decision in October to close our door to walk-in sales; while this has upset some of you, we’re certain that it’s going to result in the vast majority of you receiving an even higher level of service in future. Speaking of the future, we have lots of exciting plans already in place for 2014, including lots of innovative new products, several important new brands, a wealth of new videos (demos and showcases) and maybe even a Facebook page (if time permits!). Here’s to the next twelve months, and thank you again for your ongoing enthusiasm and support – it means a lot to us.

How To Detail A Brand New Car

November 25th, 2013

Taking delivery of a brand new car should be a magical experience. From the moment you settle on what make and model you want a sense of anticipation sets in, which then steadily grows as you work your way through the process of picking the options, negotiating the best possible deal and waiting patiently for it to be built. And when the delivery date finally comes around and you’re on your way to the dealership to collect it that sense of anticipation turns into child-like excitement; all you want to do is see it, touch it and smell it (which might sound odd, but if you’ve ever been fortunate enough to take delivery of a brand new car you’ll know exactly what I mean).

Unfortunately it’s at this point that the experience suddenly turns sour for some buyers. The sad reality is that vehicle presentation standards in the motor trade often fall well short of what we, as car care enthusiasts, typically expect. As a result it’s not unusual for many brand new cars to be handed over with a variety of bonded contaminants in situ, fresh swirl marks and fine scratches in the finish and product residue left on the trims and in the panel gaps. The second to last brand new car we took delivery of (a Fiat 500) was plagued by all three problems, along with an additional issue in that the off-white interior had obviously been wiped down with a dirty towel.

Surely this is an exception and not the rule? Unfortunately it isn’t. While the vast majority of new car handovers probably go smoothly and might well be magical experiences, the bottom line is that the vast majority of people aren’t car care enthusiasts and probably don’t notice such problems. However, we receive hundreds of enquiries each year from more discerning individuals (like you) who have noticed such issues and need our help to fix them, by way of us either offering remedial advice and product recommendations or booking the car in to be professionally detailed. Of course, prevention is better than cure, so the question is what can you do differently?

The answer is detail your brand new car yourself. There is nothing stopping you from doing so and most dealerships will oblige you if it means sealing the deal on a sale (our local Fiat dealer wouldn’t allow us to take delivery of our 500 without them valeting it fully first, but in hindsight we should have walked away and bought it elsewhere). All you need to do is ask the dealership to leave any plastic shipping wraps in place and not wash or valet the car in any way. This will not prevent them from doing their pre-delivery inspection (PDI) safety checks nor will it affect your warranty in any way. The dealership staff will think you are mad but don’t let this put you off!

Assuming you decide to follow the above advice some obvious questions arise, i.e. what exactly will I be facing and how should I go about tackling the work? The easiest way to guide you through the process is to present you with a real world example and as luck would have it I took delivery of a brand new Fiesta ST just a couple of weeks ago. Having done exactly as I advised above (i.e. I asked the dealership to leave the shipping wraps in place and not wash or valet the car in any way) I was able to record the detailing process I performed from start to finish. So, without further ado, here is an in-depth write up showing you how I detailed my brand new car…

Important News For All Customers

October 15th, 2013

More warehouse space desperately needed!

It’s fair to say that 2013 has been a mental year for us so far in terms of product sales, with the spring and summer periods easily being the busiest we’ve experienced to date. However, it’s equally fair to say that this growth has thrown up a number of challenges that have, at times, threatened our ability to maintain a high level of customer service across all of the shopping channels we currently serve. Not only have we struggled to hold enough stock (due to a dire shortage of warehouse space) and keep track of it properly (due to walk-in sales bypassing our main database) but we’ve also found ourselves extremely pushed for time, to the extent that many telephone calls have gone unanswered (mainly when we’ve been tied up serving local walk-in customers), replies to voicemails and e-mails have often been tardy and a lot of exciting web content has gone unmade (we had plans to make at least a dozen new demonstration videos this year, but so far we’ve only managed to publish three). Consequently, we’ve given a lot of thought over the last couple of months about how best to resolve these issues, in order to accommodate future growth whilst at the same time improving the level of service we offer to all of our customers. The outcome of this process is as follows…

Winter Protection Suggestions

September 19th, 2013

Is your car ready for winter?

The wonderful summer we’ve just enjoyed has done much to suppress our memories of last winter, which was one of the longest and coldest on record in the UK (up here in Aberdeenshire it started in November and persisted through until May!). However, with the evenings now drawing in and a noticeable chill in the air, it’s impossible to ignore the fact that winter is once again approaching. Indeed, snow is already being forecast for October and local authority gritters will undoubtedly be making an appearance on our roads soon. Several years ago we posted an in-depth article on our blog about road salt and the need for car care enthusiasts to protect their cars against it…


The background information and maintenance advice presented in the above article remains as equally valid today, but some of the product recommendations we made are now out of date (reflecting the speed at which the car care market has evolved in recent years). Therefore, what follows below is a revised set of winter protection recommendations, including an explanation of why we’ve chosen each system, plus product usage tips and maintenance advice. Our aim is to enable you to quickly identify which system is right for you and encourage you to make the time to get your car protected before the weather turns and the salt goes down. Now is the time to act!

Autosmart Tardis Demo Video

August 22nd, 2013

GYEON Quartz Coatings Giveaway!

July 24th, 2013

GYEON quartz coatings giveaway!

We’re now only a week away from what is going to be our most exciting product launch of 2013! Since being introduced to GYEON quartz coatings earlier this year, we’ve been utterly blown away by how well they perform and how easy they are to use. Unlike many rival brands, GYEON have taken the time to develop not only a core set of easy to use SiO2-based coatings, but also a complementary range of maintenance products that banish the usual problems associated with using ceramic coatings (shampoo compatibility, water spotting, etc). As a result, cars treated with GYEON quartz coatings not only become incredibly well protected, but also ridiculously easy to maintain. If this sounds good to you, then you’ll be pleased to know that we’re going to give one lucky person a complete set of GYEON products (worth over £300) for FREE! This competition is offered in partnership with Compare the Market – the insurance comparison website specialising in bringing you low prices for car, home and life insurance. All you have to do to enter the competition is guess the answer to the following question by leaving a comment below…

Q. We’ve just filled our stockroom with GYEON products ready for their UK debut next week; how many individual GYEON items do you think we have on our shelves in total?

The Rules

1. Only one entry per person via a comment on this post; multiple entries will be disqualified, as will submissions made by telephone, e-mail or social media platforms.

2. This giveaway is open to residents of the UK, the Channel Islands, Belgium, Ireland, Luxembourg, the Netherlands, France (excluding DOM-TOM), Germany, Monaco, Austria, Italy, Portugal, Spain (excluding the Canary Islands), Denmark, Finland, Sweden, the Czech Republic, Hungary, Poland, Slovakia, Slovenia, Norway and Switzerland.

3. Entries from residents of countries not listed above will be disqualified.

4. The competition will run with immediate effect until midday (BST) on Wednesday 31st July 2013.

5. The winner will be the person who most closely guesses the number of individual GYEON items we have on our shelves ready for their UK debut on Thursday 1st August 2013. In the event of multiple winners, names will then be drawn out of a hat to narrow down a single winner. The winner will be announced in a final comment on this post at 3pm (BST) on Wednesday 31st July 2013.

6. The judge’s decision is final and no correspondence will be entered in to.

7. The winner will be contacted using the e-mail address they use to enter their comment.

8. Names and e-mail address will be used strictly in line with our privacy policy.

Auto Finesse Iron Out Demo Video

June 19th, 2013

1972 Porsche 911 Carrera RSR Replica

May 30th, 2013

Although we’re having another hugely busy spell across all areas of our business, we simply had to make the time to share this car with you; a 1972 Porsche 911 Carrera RSR Replica, which came in for an Enhancement Detail. While we have the privilege of working on many outstanding vehicles, this car was a true stand out experience, as it’s the first classic race sport (RS) 911 we’ve seen in our studio. These models, which always quicken the pulses of connoisseurs and collectors alike, are considered by many to be the greatest classic 911s of all time. If you’re in the mood to find out more about this superb replica, and for a little historic storytelling, read on to find out more…

Auto Finesse Collaboration Detail

April 11th, 2013

As we mentioned in our last post (Superleggera Studio Photography), in late February we had a visit from James at Auto Finesse, who flew in with award winning F1 photographer Dom Romney and Jay from Miglior Detailing to make a detailing video with us. This is the end result – turn up your speakers, select fullscreen HD and enjoy!

Superleggera Studio Photography

March 26th, 2013

Just before the crazy month of March started we had a visit from James at Auto Finesse, who flew in with award winning F1 photographer Dom Romney and Jay from Miglior Detailing to make a detailing video with us. The subject of the video was this stunning Lamborghini Gallardo LP 570-4 Superleggera, and we had an absolute blast performing the detail and shooting some awesome footage of the process. The footage is currently being edited to a dubstep track and the final cut should be ready to share at some point next month. However, in the meantime we have something else to share with you…

Werkstat Acrylic Demo Video

February 18th, 2013

Clark’s GT3 Studio Photography

January 21st, 2013

Having wed last summer and with the patter of tiny feet now increasingly likely, Clark recently did the only sensible thing possible; he sold his Impreza WR1 (into which child seats will easily fit) and bought a 911 (996) GT3 Club Sport (into which they most certainly will not)! All joking aside, it was very much a ‘now or never’ decision, and it has fulfilled his lifelong ambition of owning a 911 (true statement; his first ever ride in a car, shortly after being born, was in the back of father’s 911, and he’s wanted one from as far back as he can remember). Clark being Clark, he obviously took great care with the selection process, and after a few false starts he was contacted by a chap down south whose highly pampered 996 GT3 Club Sport was potentially available. It wasn’t in Speed Yellow or Guard’s Red (Clark’s preferred colours), but after receiving full details about the car and sending a much respected professional detailer (Rob at Supercar Detailing) round to inspect it (the seller was based 500+ miles away!) a deal was done – the car was just too good to miss! Its brief specification is as follows…