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We were recently contacted by a local customer who was experiencing difficulties with the condition of the bodywork on his six week old Audi S5. The customer advised us that the car had been handed over from new with wash marring evident in the finish. After he complained, the dealership took the car back in and had their bodyshop machine polish it. Unfortunately, this made matters far worse, to the point where ultimately more than 28 hours of additional polishing work by ourselves was required in order to restore the finish to perfect condition. In the above slideshow the severity of the defects we faced can clearly be seen (wash stage images were not taken because it was raining hard on day one the detail). Such swirling and hologramming is typically caused by either: (i) the use of an overly robust abrasive that does not break down properly; (ii) the use of a contaminated pad on the polishing machine; (iii) the use of an inappropriate method when using the polishing machine (usually speed related). Fixing such defects simply requires that these points are addressed, i.e. that a suitable abrasive and a clean set of pads are used, and that a carefully controlled polishing method is employed. In this case a two stage process was employed, and this is described in full in the rest of this article.