September 29th, 2015
Earlier this year Menzerna announced that they were revising their labelling scheme yet again, but the good news is they’ve finally got it right! The revised product names are all unique and incorporate cut level information (where applicable), which makes it much easier to understand the range, and the newly designed labels (with colour-coding) really look the part too, which makes it easier to pick up the right bottle in the heat of the moment. To say that we’re delighted with the new scheme (formally termed the Menzerna Polishing Programme) is an understatement, as it’s eliminated potential confusion between similar products and brought the brand image right up to date with a bold, fresh look. To help you get to grips with the revised labelling (and understand its historical context) we’ve condensed everything you need to know into a short set of bullet points and a single infographic…
August 12th, 2015
We are looking for a confident people-person to join our team as a customer service assistant at our premises in Kintore. Your daily duties will involve responding to customer enquiries promptly, offering accurate car care advice when required, ensuring that every customer interaction exceeds expectations, managing the processing of orders efficiently and updating system stock levels accurately, all in a modern warehouse environment. As the primary point of contact for our customers, this is a critical role that demands a consistently friendly and positive approach underpinned by sound decision-making and the ability to multi-task under pressure.
Excellent verbal and written communication skills are essential to the role, as you will be required to absorb a substantial amount of technical car care information and relay it appropriately to customers from all walks of life. No previous knowledge of car care is required as comprehensive training (both theoretical and practical) will be given. The position is for 40 hours per week (Monday to Friday, 09:00 to 17:30), although additional evening and weekend work may occasionally be required. The starting salary will be £20,000 per annum, and other benefits will include 30 days annual leave, a staff discount and participation in a discretionary annual bonus scheme.
To apply for the position please send a covering letter and your CV to email@example.com or Polished Bliss Ltd, Craigearn Business Park, Morrison Way, Kintore, AB51 0TH. Applications must be received by the close of business on Friday 4th September.
July 31st, 2015
Several months ago McLaren Glasgow contacted us and booked our services to prepare some of their cars for a display stand at this year’s SpeedFest motor show at the Grampian Transport Museum in Alford on Sunday 5th July. On the list of mightily impressive and rather expensive cars to be prepared was a Maserati Gran Turismo, a Bentley GT3R (one of only 350 worldwide), a prototype of the brand new McLaren 570S, a McLaren 650S and last but certainly not least a McLaren Special Operations (MSO) P1 in Musgravite Black, which is a jaw dropping colour that simply has to be seen to be fully appreciated.
In the twenty four hours running up to the show all of the cars were given a fairly basic detail (wash, dry, quick detail, dress tyres, clean glass) compared to our usual service standards (as much as we’d have loved to, it just wasn’t feasible on this occasion to spend a day or more on each car!) but as the sun rose on the day of the show this proved to be sufficient to make them look perfectly presentable for the event. This was a relief, as they attracted a lot of attention during the show, especially the 570S and P1, which were surrounded by a crowd two to three rows deep for much of the day!
June 12th, 2015
This month we have a modern British classic for you; a 1994 Jaguar XJS 4.0 Convertible that came in to us for a Protection Detail. This rather lovely example is essentially a summer car and does relatively few winter miles, so the purpose of this detail was simply to freshen it up and get it ready for another Scottish summer… which in reality usually involves all four seasons on a daily basis, plus a lot of splatted bugs and flies! As such, the use of good quality protection was going to be important, particularly on the fabric convertible top and exterior brightwork, which are both prone to staining. Compared to many of the details we post this one was actually very simple and straightforward to perform, but we’ve still included a few tips that you might not have come across before…
May 29th, 2015
It has recently been brought to our attention that a number of businesses in the Far East have started trading under the brand name Polished Bliss. From a commercial standpoint this is of relatively little concern to us, as our brand name is protected in the geographical territory we serve (the United Kingdom and the wider European Union) and we have no plans to expand the scope of our operations beyond this region. However, what does concern us is that at least two of these businesses are also using our logos, and thus attempting to pass themselves off as us. Given the surprisingly high level of awareness of our brand name in detailing circles around the world, our fear is that this may lead to unsuspecting detailing enthusiasts in the Far East buying goods and services from these companies under false pretences. Therefore, the purpose of this post is to outline the facts in terms of who we are and where we operate. Hopefully this will serve as a point of reference on the internet and help to prevent potential customers outwith the territory we serve from being deliberately misled…
April 22nd, 2015
In line with the changes we’ve made to our business model over the last eighteen months, we’ve decided to shift the focus of our charity fundraising efforts. In the past we hosted events at our premises in Kintore and raised money for local charities and causes. However, with the adoption of our e-commerce only approach to business, from now on we will be raising money for both national and international charities via participation in external events. To get the ball rolling Angela applied to run in this year’s Virgin Money London Marathon, and was lucky enough to be allocated a place in the bequest draw (a miracle given that over 125,000 people apply each year and only 1 in 7 end up being allocated a place via the ballot and bequest draws). Training quickly commenced, and has since included half- and full marathons over in Walt Disney World in Florida…
March 27th, 2015
This awesome Ferrari 458 Speciale is one of three that we have been lucky enough to detail to date. It’s fair to say that the Speciale more than lives up to its name; in styling terms alone it makes the standard 458 seem very tame, and it really is a pleasure to work on – there’s just so many additional details to take in and enjoy. Unfortunately though, none of the three we’ve detailed so far were delivered to their owners in perfect condition. In this case, the car arrived looking fairly clean, having only traveled a couple of hundred miles since leaving the showroom, but in the morning sun I immediately spotted product residue wedged in the panel gaps and along the edges of the paint protection film, and sanding marks, random scratches and buffer trails on many of the main body panels. Unfortunately, it was already clear that this brand new £250k+ supercar was going to need nothing short of a full Correction Detail…
February 12th, 2015
…we’re delighted to announce that Feefo has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an average service rating of 99% over 2014 (meaning that 99% of you who provided feedback via Feefo ranked us as either Excellent or Good on a four point scale). The Trusted Merchant Accreditation scheme recognises the hard work of merchants who consistently deliver excellent customer service in the eyes of their customers. To gain Gold Trusted Merchant status, a business is required to receive an average service rating of between 95% and 100% over the duration of the previous year. The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction are invited to provide feedback. This makes the Gold Trusted Merchant accreditation highly desirable and well respected, as it’s based upon the views of genuine customers and not industry judges. As we’ve said previously, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case. Furthermore, we are also working on some new ideas about how we can do even better in future!
January 30th, 2015
After a lengthy delay (eighteen months from the date the order was placed!) this GT3 was finally delivered to its new owner and then brought out to us for its first ever detail. A couple of engine related fires in the early batch of cars lead to Porsche recalling all of those that had already been delivered and delaying the production of those that were still to be built. This particular car fell into the latter category, so it was eventually delivered with the revised engine fitted straight from the factory. Keen to experience the engine screaming towards its 9,000rpm limiter, the owner managed to squeeze just over 700 miles onto the clock before he delivered the car to us, in an effort to get it through its running in period as quickly as possible (and, after an eighteen month wait, who could blame him?!). Notwithstanding this, it was pretty clean upon arrival. The brief for this detail was to apply the best protection possible, so a warrantied GYEON Q2 Quartz Protection Package was agreed upon. With the detail not due to commence until the following day, I parked the car inside our studio and was about to leave for the day when I noticed some nasty looking paint defects under the intense fluorescent lighting. I reached for our 3M Sun Gun and checked the car over more carefully panel by panel and was dismayed to find that every single one was blighted by buffer trails, sanding marks and random scratches. So much for this being a Protection Detail; based on what I could see, I knew that at least a couple of days of machine polishing was going to be required as well…
December 19th, 2014
Today is the last working day of the year for us and once again we’d like to take a moment to thank you for your support and custom over what has been another stellar year of trading. In many ways 2014 has been a frustrating year, as there hasn’t been a great deal to show you in return for a lot of the effort that we have put in. Much of our time over the last twelve months has been spent improving behind the scenes aspects of our operation, i.e. automating our parcel labelling procedure, recruiting and training a new member of staff, and implementing a real-time stock control system, but none of this was worthy of a news blast! Furthermore, due to continued growth we’ve also found ourselves spending more and more time keeping on top of the day to day essentials, e.g. packing and shipping orders, answering e-mails and the phone, etc. We know that it’s critical for us to maintain high standards in these areas, but doing so is stretching us further and further, and leaving less time in the pot for more creative ventures such product demo videos, new product additions, etc. However, recognising a problem is always the first step towards ultimately solving it, and we already have some ideas about how best to manage this issue moving forward. Speaking of the future, we also have some exciting plans already in place for 2015, including a number of new product and brand additions that will add value to our store and fill-in some of the gaps in our current line-up. Furthermore, we will also be completely overhauling our car care advice guides for the first time in five years, so there will be a lot of reading to look forward to as well! Here’s to the next twelve months, and thank you once again for your ongoing enthusiasm and support – it means a lot to us.
November 21st, 2014
It’s been a little while since we last took on any new brands, mainly because we’ve been focusing on other areas of our business, but also because the car care market has become rather saturated, meaning that future decisions about what to use and stock need to be taken more carefully. However, our hand was recently forced by news from Werkstat that they have ceased production of their existing product range for the foreseeable future. The reason for this decision remains unclear, but Werkstat have advised that when products bearing their name do eventually reappear on the market they will be significantly different to those in the current range. As you might expect, we were quite upset by this news, as the team at Werkstat have been very good to us over the years, and their products have become a core part of our store.
Faced with the prospect of losing these much loved formulas, we decided that the only logical course of action for us was to get in touch with Carlack. It has long been public knowledge that many of the current Werkstat products are modified versions of popular Carlack formulas, so we figured that the likely overlap between the two ranges would probably be sufficient to fill the void about to be created by the loss of Werkstat. After a frantic month of testing, we’ve now made the decision to stock the entire Carlack line up; as we expected, there are many similarities between it and the existing Werkstat range. Accordingly, the purpose of this blog post is to formally introduce the Carlack brand to you and then outline these similarities, so as to enable you to switch over to the Carlack equivalents when your existing stocks of Werkstat products run out.
October 31st, 2014
… the scariest thing we’re actually facing right now is the imminent spreading of salt on our roads. Despite the unusually warm weather we’ve recently been experiencing, it won’t be long now until overnight temperatures drop below freezing and local authority gritters make an appearance. Over the years we’ve posted a number of articles about the issues posed by road salt and the need for car care enthusiasts to protect their cars against it, so hopefully the message has sunk in and you’ve already completed your winter protection detail. If not, all is not lost; there’s still enough time to get it done (due to a recent family wedding in Cyprus we’ve not done our own cars yet; guess what we’re going to be doing over the next two weekends!). If you’d like a recap on why road salt is so bad for your car, please take a few minutes to read the following article…
IS YOUR CAR READY FOR WINTER?
The background information and maintenance advice presented in the above article remains valid today, but some of the product recommendations we made are now out of date (reflecting the evolution of the car care market in recent years). We posted a revised list of product recommendations around this time last year, which remain current and up to date, but another pair of the synthetic-based kits we stock also make ideal choices for winter protection, so what follows below is a guide to these, including an explanation of why we’ve chosen them, plus maintenance advice. Our aim is to enable you to quickly identify which of these kits is right for you and encourage you to make the time to get your car properly protected before the weather finally turns and the salt goes down. With a special offer running this weekend, now is the time to act!