February 12th, 2015
…we’re delighted to announce that Feefo has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an average service rating of 99% over 2014 (meaning that 99% of you who provided feedback via Feefo ranked us as either Excellent or Good on a four point scale). The Trusted Merchant Accreditation scheme recognises the hard work of merchants who consistently deliver excellent customer service in the eyes of their customers. To gain Gold Trusted Merchant status, a business is required to receive an average service rating of between 95% and 100% over the duration of the previous year. The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction are invited to provide feedback. This makes the Gold Trusted Merchant accreditation highly desirable and well respected, as it’s based upon the views of genuine customers and not industry judges. As we’ve said previously, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case. Furthermore, we are also working on some new ideas about how we can do even better in future!
January 30th, 2015
After a lengthy delay (eighteen months from the date the order was placed!) this GT3 was finally delivered to its new owner and then brought out to us for its first ever detail. A couple of engine related fires in the early batch of cars lead to Porsche recalling all of those that had already been delivered and delaying the production of those that were still to be built. This particular car fell into the latter category, so it was eventually delivered with the revised engine fitted straight from the factory. Keen to experience the engine screaming towards its 9,000rpm limiter, the owner managed to squeeze just over 700 miles onto the clock before he delivered the car to us, in an effort to get it through its running in period as quickly as possible (and, after an eighteen month wait, who could blame him?!). Notwithstanding this, it was pretty clean upon arrival. The brief for this detail was to apply the best protection possible, so a warrantied GYEON Q2 Quartz Protection Package was agreed upon. With the detail not due to commence until the following day, I parked the car inside our studio and was about to leave for the day when I noticed some nasty looking paint defects under the intense fluorescent lighting. I reached for our 3M Sun Gun and checked the car over more carefully panel by panel and was dismayed to find that every single one was blighted by buffer trails, sanding marks and random scratches. So much for this being a Protection Detail; based on what I could see, I knew that at least a couple of days of machine polishing was going to be required as well…
December 19th, 2014
Today is the last working day of the year for us and once again we’d like to take a moment to thank you for your support and custom over what has been another stellar year of trading. In many ways 2014 has been a frustrating year, as there hasn’t been a great deal to show you in return for a lot of the effort that we have put in. Much of our time over the last twelve months has been spent improving behind the scenes aspects of our operation, i.e. automating our parcel labelling procedure, recruiting and training a new member of staff, and implementing a real-time stock control system, but none of this was worthy of a news blast! Furthermore, due to continued growth we’ve also found ourselves spending more and more time keeping on top of the day to day essentials, e.g. packing and shipping orders, answering e-mails and the phone, etc. We know that it’s critical for us to maintain high standards in these areas, but doing so is stretching us further and further, and leaving less time in the pot for more creative ventures such product demo videos, new product additions, etc. However, recognising a problem is always the first step towards ultimately solving it, and we already have some ideas about how best to manage this issue moving forward. Speaking of the future, we also have some exciting plans already in place for 2015, including a number of new product and brand additions that will add value to our store and fill-in some of the gaps in our current line-up. Furthermore, we will also be completely overhauling our car care advice guides for the first time in five years, so there will be a lot of reading to look forward to as well! Here’s to the next twelve months, and thank you once again for your ongoing enthusiasm and support – it means a lot to us.
November 21st, 2014
It’s been a little while since we last took on any new brands, mainly because we’ve been focusing on other areas of our business, but also because the car care market has become rather saturated, meaning that future decisions about what to use and stock need to be taken more carefully. However, our hand was recently forced by news from Werkstat that they have ceased production of their existing product range for the foreseeable future. The reason for this decision remains unclear, but Werkstat have advised that when products bearing their name do eventually reappear on the market they will be significantly different to those in the current range. As you might expect, we were quite upset by this news, as the team at Werkstat have been very good to us over the years, and their products have become a core part of our store.
Faced with the prospect of losing these much loved formulas, we decided that the only logical course of action for us was to get in touch with Carlack. It has long been public knowledge that many of the current Werkstat products are modified versions of popular Carlack formulas, so we figured that the likely overlap between the two ranges would probably be sufficient to fill the void about to be created by the loss of Werkstat. After a frantic month of testing, we’ve now made the decision to stock the entire Carlack line up; as we expected, there are many similarities between it and the existing Werkstat range. Accordingly, the purpose of this blog post is to formally introduce the Carlack brand to you and then outline these similarities, so as to enable you to switch over to the Carlack equivalents when your existing stocks of Werkstat products run out.
October 31st, 2014
… the scariest thing we’re actually facing right now is the imminent spreading of salt on our roads. Despite the unusually warm weather we’ve recently been experiencing, it won’t be long now until overnight temperatures drop below freezing and local authority gritters make an appearance. Over the years we’ve posted a number of articles about the issues posed by road salt and the need for car care enthusiasts to protect their cars against it, so hopefully the message has sunk in and you’ve already completed your winter protection detail. If not, all is not lost; there’s still enough time to get it done (due to a recent family wedding in Cyprus we’ve not done our own cars yet; guess what we’re going to be doing over the next two weekends!). If you’d like a recap on why road salt is so bad for your car, please take a few minutes to read the following article…
IS YOUR CAR READY FOR WINTER?
The background information and maintenance advice presented in the above article remains valid today, but some of the product recommendations we made are now out of date (reflecting the evolution of the car care market in recent years). We posted a revised list of product recommendations around this time last year, which remain current and up to date, but another pair of the synthetic-based kits we stock also make ideal choices for winter protection, so what follows below is a guide to these, including an explanation of why we’ve chosen them, plus maintenance advice. Our aim is to enable you to quickly identify which of these kits is right for you and encourage you to make the time to get your car properly protected before the weather finally turns and the salt goes down. With a special offer running this weekend, now is the time to act!
September 30th, 2014
So, what’s it like to detail an electric car? Well, until earlier this month we had absolutely no idea, but all of this changed one Tuesday morning when a two week old Tesla Model S rolled up silently to our studio for a Protection Detail. And when I say silently, I mean silently; the all-electric Model S doesn’t feature a traditional combustion engine (i.e. it’s not a hybrid), meaning it has no exhaust system and emits no sound. Before I get stuck into a summary of the detail, here’s some background information about this remarkable car, which the mainstream media is already hailing as potentially the most important vehicle to be made since the Ford Model T back in 1908…
August 27th, 2014
In what’s going to become a regular slot here on our blog, I’ve prepared a short write-up about a rather special detail Clark performed in our studio a couple of months ago. The aim of this (and future) write-up(s) is to give you more insight into what goes on in our studio, and to share useful tips and tricks that will help you to improve your knowledge and skills. In this case, the car involved was only a few weeks old when it was delivered to us, but had already been to Belgium and back for a McLaren P1 owners event at Spa, so was covered in road grime, bug splatter and tar spots…
July 14th, 2014
The advent of a number of new product technologies and application techniques has profoundly altered the nature of detailing in recent years, to the point now where a lot of existing car care advice needs to be torn up and rewritten. In line with this, we’ve become increasingly aware that some of the advice presented on our own website needs to be updated to reflect this period of rapid evolution in detailing, and late last year we drafted a plan to get the ball rolling, starting with a new showcase film demonstrating the state of our art. Accordingly, we set to work in January this year, filming a cutting edge detail performed on the iconic Porsche 911 Turbo that has graced our home page for the last four years…
June 30th, 2014
Where to begin? I had hoped to launch our new showcase detailing video in this blog post, but unfortunately I’m running behind with the editing and grading (when you finally get to see it you’ll understand why). Furthermore, I had hoped that the final features of our new real-time stock control system would be going live this month as well, but we’re also running behind schedule with that… and what feels like a million other projects too! This is due, in part, to the fantastic spell of trading we’re currently enjoying, which is leaving precious little time for anything other than our day to day order fulfilment and customer service duties. However, it’s also partly due to a number of other things that have been going on behind the scenes…
May 12th, 2014
We are looking for an enthusiastic multi-tasker to join our team as a stockroom assistant at our premises in Kintore. Your daily duties will involve packing e-commerce orders, unpacking deliveries and monitoring stock levels, all within a comfortable modern warehouse environment. This is an active role that will involve a significant amount of moving around and the manual handling and lifting of heavy boxes and products onto and off of shelving.
Although no previous experience of working in a stockroom is required (full training will be given), it would be of benefit to the role. The position is for 40 hours per week (Monday to Friday, 09:00 to 17:30), although additional evening and weekend work may occasionally be required. The starting salary will be £15,000 per annum, and other benefits will include an annual performance related bonus, 30 days annual leave and a staff discount.
To apply for the position please send a covering letter and your CV to firstname.lastname@example.org or Polished Bliss Ltd, Craigearn Business Park, Morrison Way, Kintore, AB51 0TH. Applications must be received by the close of business on Monday 2nd June.
April 30th, 2014
Although this spring has been our busiest on record, we simply had to make the time to detail and photograph this stunning car, as it now belongs to Clark’s dad! The car in question is a 2010 Porsche 911 (997) Gen II GT3 RS in Aqua Blue & Gold (the Gen II model differs from the earlier Gen I model by featuring a larger capacity 3.8 L Mezger flat-six engine producing an extra 35 bhp, giving a total output of 444 bhp). The RS badge, which stands for Renn Sport in German (or Race Sport in English), always excites Porsche enthusiasts, and it’s fair to say that both Clark and I rather enjoyed getting to work on and photograph this car – it’s simply stunning. If you’d like to find out more about it read on, as Clark’s dad has kindly provided us with the story behind his acquisition of it…