September 30th, 2014
So, what’s it like to detail an electric car? Well, until earlier this month we had absolutely no idea, but all of this changed one Tuesday morning when a two week old Tesla Model S rolled up silently to our studio for a Protection Detail. And when I say silently, I mean silently; the all-electric Model S doesn’t feature a traditional combustion engine (i.e. it’s not a hybrid), meaning it has no exhaust system and emits no sound. Before I get stuck into a summary of the detail, here’s some background information about this remarkable car, which the mainstream media is already hailing as potentially the most important vehicle to be made since the Ford Model T back in 1908…
August 27th, 2014
In what’s going to become a regular slot here on our blog, I’ve prepared a short write-up about a rather special detail Clark performed in our studio a couple of months ago. The aim of this (and future) write-up(s) is to give you more insight into what goes on in our studio, and to share useful tips and tricks that will help you to improve your knowledge and skills. In this case, the car involved was only a few weeks old when it was delivered to us, but had already been to Belgium and back for a McLaren P1 owners event at Spa, so was covered in road grime, bug splatter and tar spots…
July 14th, 2014
The advent of a number of new product technologies and application techniques has profoundly altered the nature of detailing in recent years, to the point now where a lot of existing car care advice needs to be torn up and rewritten. In line with this, we’ve become increasingly aware that some of the advice presented on our own website needs to be updated to reflect this period of rapid evolution in detailing, and late last year we drafted a plan to get the ball rolling, starting with a new showcase film demonstrating the state of our art. Accordingly, we set to work in January this year, filming a cutting edge detail performed on the iconic Porsche 911 Turbo that has graced our home page for the last four years…
June 30th, 2014
Where to begin? I had hoped to launch our new showcase detailing video in this blog post, but unfortunately I’m running behind with the editing and grading (when you finally get to see it you’ll understand why). Furthermore, I had hoped that the final features of our new real-time stock control system would be going live this month as well, but we’re also running behind schedule with that… and what feels like a million other projects too! This is due, in part, to the fantastic spell of trading we’re currently enjoying, which is leaving precious little time for anything other than our day to day order fulfilment and customer service duties. However, it’s also partly due to a number of other things that have been going on behind the scenes…
May 12th, 2014
We are looking for an enthusiastic multi-tasker to join our team as a stockroom assistant at our premises in Kintore. Your daily duties will involve packing e-commerce orders, unpacking deliveries and monitoring stock levels, all within a comfortable modern warehouse environment. This is an active role that will involve a significant amount of moving around and the manual handling and lifting of heavy boxes and products onto and off of shelving.
Although no previous experience of working in a stockroom is required (full training will be given), it would be of benefit to the role. The position is for 40 hours per week (Monday to Friday, 09:00 to 17:30), although additional evening and weekend work may occasionally be required. The starting salary will be £15,000 per annum, and other benefits will include an annual performance related bonus, 30 days annual leave and a staff discount.
To apply for the position please send a covering letter and your CV to email@example.com or Polished Bliss Ltd, Craigearn Business Park, Morrison Way, Kintore, AB51 0TH. Applications must be received by the close of business on Monday 2nd June.
April 30th, 2014
Although this spring has been our busiest on record, we simply had to make the time to detail and photograph this stunning car, as it now belongs to Clark’s dad! The car in question is a 2010 Porsche 911 (997) Gen II GT3 RS in Aqua Blue & Gold (the Gen II model differs from the earlier Gen I model by featuring a larger capacity 3.8 L Mezger flat-six engine producing an extra 35 bhp, giving a total output of 444 bhp). The RS badge, which stands for Renn Sport in German (or Race Sport in English), always excites Porsche enthusiasts, and it’s fair to say that both Clark and I rather enjoyed getting to work on and photograph this car – it’s simply stunning. If you’d like to find out more about it read on, as Clark’s dad has kindly provided us with the story behind his acquisition of it…
February 20th, 2014
This month we’re delighted to announce that Feefo, the Global Feedback Engine, has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an aggregated Customer Service Rating of 99% over 2013 (meaning that 99% of you who provided feedback via Feefo ranked us as either “Excellent” or “Good” on a four point scale). Feefo ratings and reviews are trusted across industries and by businesses and organisations both large and small. Feefo guarantees that all feedback left is 100% genuine through rigorous protection of the collection process (all feedback is acquired independently). Ratings and reviews can only be left by genuine customers (verified by sales data). Feefo ensures that all customers are e-mailed and invited to offer feedback, thus providing a true and representative sample of consumer opinion. As we’ve always said, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case in future.
January 29th, 2014
In addition to in-depth product demo videos and cinematic detailing showcase features, we’ve decided to add another form of visual media to our line up for 2014 and beyond; the 60 Second Tip. The concept is simple; take some of the commonest questions we get asked over and over again and make short video responses to them. This will serve to provide useful visual content for many products that would otherwise never be filmed (given that an in-depth demo video usually takes the best part of a week to produce) and should enable us to release new videos much more frequently in future (the first 60 Second Tip shown below took just a single day to shoot and edit). Of course, we will ensure that a varied mixture of videos are released over the coming months. We’ve already filmed a new cinematic detailing showcase feature (which will be released in the spring) and have scripts prepared for several new product demos. Anyway, without further ado, here’s our first 60 Second Tip…
December 19th, 2013
Today is the last working day of the year for us and we’d like to take this opportunity to thank you for your support and custom over what has easily been our best twelve months of trading to date. We usually experience a strong seasonal peak in sales during the spring period, but this year that peak persisted all the way through to the run up to Christmas, and for this we are very grateful. No doubt this has been due, in part, to some of the new initiatives (e.g. news blast service, trade account scheme) and brands (e.g. MESTO, GYEON) we’ve launched over the course of the year, but equally we hope it also reflects our ongoing commitment to ensuring we offer a level of customer service that is second to none. Indeed, this even led to us making the tough decision in October to close our door to walk-in sales; while this has upset some of you, we’re certain that it’s going to result in the vast majority of you receiving an even higher level of service in future. Speaking of the future, we have lots of exciting plans already in place for 2014, including lots of innovative new products, several important new brands, a wealth of new videos (demos and showcases) and maybe even a Facebook page (if time permits!). Here’s to the next twelve months, and thank you again for your ongoing enthusiasm and support – it means a lot to us.
November 25th, 2013
Taking delivery of a brand new car should be a magical experience. From the moment you settle on what make and model you want a sense of anticipation sets in, which then steadily grows as you work your way through the process of picking the options, negotiating the best possible deal and waiting patiently for it to be built. And when the delivery date finally comes around and you’re on your way to the dealership to collect it that sense of anticipation turns into child-like excitement; all you want to do is see it, touch it and smell it (which might sound odd, but if you’ve ever been fortunate enough to take delivery of a brand new car you’ll know exactly what I mean).
Unfortunately it’s at this point that the experience suddenly turns sour for some buyers. The sad reality is that vehicle presentation standards in the motor trade often fall well short of what we, as car care enthusiasts, typically expect. As a result it’s not unusual for many brand new cars to be handed over with a variety of bonded contaminants in situ, fresh swirl marks and fine scratches in the finish and product residue left on the trims and in the panel gaps. The second to last brand new car we took delivery of (a Fiat 500) was plagued by all three problems, along with an additional issue in that the off-white interior had obviously been wiped down with a dirty towel.
Surely this is an exception and not the rule? Unfortunately it isn’t. While the vast majority of new car handovers probably go smoothly and might well be magical experiences, the bottom line is that the vast majority of people aren’t car care enthusiasts and probably don’t notice such problems. However, we receive hundreds of enquiries each year from more discerning individuals (like you) who have noticed such issues and need our help to fix them, by way of us either offering remedial advice and product recommendations or booking the car in to be professionally detailed. Of course, prevention is better than cure, so the question is what can you do differently?
The answer is detail your brand new car yourself. There is nothing stopping you from doing so and most dealerships will oblige you if it means sealing the deal on a sale (our local Fiat dealer wouldn’t allow us to take delivery of our 500 without them valeting it fully first, but in hindsight we should have walked away and bought it elsewhere). All you need to do is ask the dealership to leave any plastic shipping wraps in place and not wash or valet the car in any way. This will not prevent them from doing their pre-delivery inspection (PDI) safety checks nor will it affect your warranty in any way. The dealership staff will think you are mad but don’t let this put you off!
Assuming you decide to follow the above advice some obvious questions arise, i.e. what exactly will I be facing and how should I go about tackling the work? The easiest way to guide you through the process is to present you with a real world example and as luck would have it I took delivery of a brand new Fiesta ST just a couple of weeks ago. Having done exactly as I advised above (i.e. I asked the dealership to leave the shipping wraps in place and not wash or valet the car in any way) I was able to record the detailing process I performed from start to finish. So, without further ado, here is an in-depth write up showing you how I detailed my brand new car…
October 15th, 2013
It’s fair to say that 2013 has been a mental year for us so far in terms of product sales, with the spring and summer periods easily being the busiest we’ve experienced to date. However, it’s equally fair to say that this growth has thrown up a number of challenges that have, at times, threatened our ability to maintain a high level of customer service across all of the shopping channels we currently serve. Not only have we struggled to hold enough stock (due to a dire shortage of warehouse space) and keep track of it properly (due to walk-in sales bypassing our main database) but we’ve also found ourselves extremely pushed for time, to the extent that many telephone calls have gone unanswered (mainly when we’ve been tied up serving local walk-in customers), replies to voicemails and e-mails have often been tardy and a lot of exciting web content has gone unmade (we had plans to make at least a dozen new demonstration videos this year, but so far we’ve only managed to publish three). Consequently, we’ve given a lot of thought over the last couple of months about how best to resolve these issues, in order to accommodate future growth whilst at the same time improving the level of service we offer to all of our customers. The outcome of this process is as follows…