January 18th, 2016
Sometimes, it seems like only yesterday that we pressed ‘Publish to Web’ for the first time and revealed our fledgling e-commerce business to the world. On that day, back in January 2006, Polished Bliss was officially born. Of course, the idea itself had sprung to mind earlier, back in the summer of 2005, but it took six months or so for us to shape it into a reality (chiefly by re-mortgaging our house, investing the proceeds in stock and putting together the first version of our website). Little did we know what we were getting ourselves into!
Our original business plan turned out to be rather conservative in terms of its growth predictions; when we hit all of our year three targets within six months of opening we had to smile. And to be honest, it’s been a rollercoaster ride ever since, with lots of relentless climbs, plenty of sudden drops and some tamer times in between where we’ve been able to catch our breath. However, one thing has remained constant throughout; change. Like gravity, there’s rarely any escaping it, and we’ve had to continually adapt in order to keep moving forward.
December 21st, 2015
Today is the last working day of the year for us and we’d once again we’d like to take a moment to thank you for your continuing support and custom. It’s hard to believe that it’s almost Christmas again; it feels to us like the last twelve months have flashed by in barely the blink of an eye. Looking back at the Christmas message we penned last year, it’s clear that 2015 has been a mixed bag in terms of us achieving our stated aims. On the one hand we (just about) managed to keep up with new product releases throughout the year, and we also successfully launched our own range of PB-branded microfibre towels (raising £2500 for Barnardo’s in the process; thanks again to everyone who purchased our charity towel bundle!). However, on the other hand we failed to find the necessary time to add several tried and tested new brands to the store, and also to publish the revised set of car care advice guides we promised. It’s clear, therefore, that time pressure remains an issue for us, but our recent recruitment of a new customer service assistant (welcome to the team Susan!) should help to ease this problem as we move forwards in 2016, and thus enable us to catch up on those projects we have fallen behind on. Other positives to look forward to early in the New Year include our 10th birthday celebrations, potentially game changing new BigFoot polishers from RUPES and the long overdue addition of the Bilt Hamber range to our store. We have plenty of other plans in place for the rest of 2016 too, but it’s probably best if we keep them under wraps for the time being – we need to get back into the habit of under-promising and over-achieving in our Christmas messages! Here’s to the next twelve months, and thank you again for your ongoing enthusiasm and support – as always, it means a lot to us.
November 19th, 2015
And now for something completely different; the installation of XPEL paint protection film to the front end (bumper, bonnet, wings and wing mirrors) of a solid black Porsche 911 (997) GT2 RS. This is a brand new service that we will be formally offering from the start of 2016. In the past, we shied away from the concept of installing such films, as many had a negative effect on the aesthetic of the underlying bodywork. The issues we frequently observed on film-wrapped panels were an increase in visible orange-peel (due to the surface of the film being microscopically uneven), a reduction in gloss level compared to the original finish, increased susceptibility to etching by the organic acids in bug splatter and bird droppings, and a strong tendency for UV damage to cause yellowing of the film over time (which was most noticeable on lighter-coloured cars). All of these factors put us off installing such films on our customers’ cars, with our alternative recommendation being to counter the accrual of stone chip damage by having affected panels periodically resprayed.
Over the last couple of years, however, significant advances in paint protection film technology have virtually eliminated these issues, to the point today where such films can actually enhance the appearance of underlying bodywork, in addition to protecting it against stones and other airborne debris. Furthermore, some of the most advanced films now feature self-healing clearcoats, meaning that fresh swirl marks and scratches are automatically corrected by semi-viscous polymers that flow into, and then level, any surface disturbances. This process is temperature sensitive, with the rate of self-healing increasing with temperature; if you wash your car with hot water any fresh marring disappears almost instantly! Consequently, our view of paint protection films has changed, and we now feel ready to recommend and install them. In line with this, Clark recently attended a week-long training and accreditation course at XPEL’s training centre in Hertfordhsire, which he passed with flying colours; he’s now officially a certified installer of XPEL products!
October 28th, 2015
Back at the start of August this year the owner of this lovely Volkswagen Golf Mk2 GTI made the long journey north from Cheshire to have us work our magic on it. I’d previously inspected the car back in the summer of 2014, when the owner was holidaying in Scotland and decided to kill two birds with one stone by visiting us to discuss his options. The car had previously received a bare metal respray, and while it looked great from ten feet away, when you got up close it was easy to spot the usual paint defects typically left in situ after a trip to the bodyshop – sanding marks, random scratches/swirl marks and buffer trails. It was therefore agreed that we would carry out a full correction detail and then apply a warrantied GYEON Q2 DURABEAD bodywork treatment…
September 29th, 2015
Earlier this year Menzerna announced that they were revising their labelling scheme yet again, but the good news is they’ve finally got it right! The revised product names are all unique and incorporate cut level information (where applicable), which makes it much easier to understand the range, and the newly designed labels (with colour-coding) really look the part too, which makes it easier to pick up the right bottle in the heat of the moment. To say that we’re delighted with the new scheme (formally termed the Menzerna Polishing Programme) is an understatement, as it’s eliminated potential confusion between similar products and brought the brand image right up to date with a bold, fresh look. To help you get to grips with the revised labelling (and understand its historical context) we’ve condensed everything you need to know into a short set of bullet points and a single infographic…
August 12th, 2015
We are looking for a confident people-person to join our team as a customer service assistant at our premises in Kintore. Your daily duties will involve responding to customer enquiries promptly, offering accurate car care advice when required, ensuring that every customer interaction exceeds expectations, managing the processing of orders efficiently and updating system stock levels accurately, all in a modern warehouse environment. As the primary point of contact for our customers, this is a critical role that demands a consistently friendly and positive approach underpinned by sound decision-making and the ability to multi-task under pressure.
Excellent verbal and written communication skills are essential to the role, as you will be required to absorb a substantial amount of technical car care information and relay it appropriately to customers from all walks of life. No previous knowledge of car care is required as comprehensive training (both theoretical and practical) will be given. The position is for 40 hours per week (Monday to Friday, 09:00 to 17:30), although additional evening and weekend work may occasionally be required. The starting salary will be £20,000 per annum, and other benefits will include 30 days annual leave, a staff discount and participation in a discretionary annual bonus scheme.
To apply for the position please send a covering letter and your CV to email@example.com or Polished Bliss Ltd, Craigearn Business Park, Morrison Way, Kintore, AB51 0TH. Applications must be received by the close of business on Friday 4th September.
July 31st, 2015
Several months ago McLaren Glasgow contacted us and booked our services to prepare some of their cars for a display stand at this year’s SpeedFest motor show at the Grampian Transport Museum in Alford on Sunday 5th July. On the list of mightily impressive and rather expensive cars to be prepared was a Maserati Gran Turismo, a Bentley GT3R (one of only 350 worldwide), a prototype of the brand new McLaren 570S, a McLaren 650S and last but certainly not least a McLaren Special Operations (MSO) P1 in Musgravite Black, which is a jaw dropping colour that simply has to be seen to be fully appreciated.
In the twenty four hours running up to the show all of the cars were given a fairly basic detail (wash, dry, quick detail, dress tyres, clean glass) compared to our usual service standards (as much as we’d have loved to, it just wasn’t feasible on this occasion to spend a day or more on each car!) but as the sun rose on the day of the show this proved to be sufficient to make them look perfectly presentable for the event. This was a relief, as they attracted a lot of attention during the show, especially the 570S and P1, which were surrounded by a crowd two to three rows deep for much of the day!
June 12th, 2015
This month we have a modern British classic for you; a 1994 Jaguar XJS 4.0 Convertible that came in to us for a Protection Detail. This rather lovely example is essentially a summer car and does relatively few winter miles, so the purpose of this detail was simply to freshen it up and get it ready for another Scottish summer… which in reality usually involves all four seasons on a daily basis, plus a lot of splatted bugs and flies! As such, the use of good quality protection was going to be important, particularly on the fabric convertible top and exterior brightwork, which are both prone to staining. Compared to many of the details we post this one was actually very simple and straightforward to perform, but we’ve still included a few tips that you might not have come across before…
May 29th, 2015
It has recently been brought to our attention that a number of businesses in the Far East have started trading under the brand name Polished Bliss. From a commercial standpoint this is of relatively little concern to us, as our brand name is protected in the geographical territory we serve (the United Kingdom and the wider European Union) and we have no plans to expand the scope of our operations beyond this region. However, what does concern us is that at least two of these businesses are also using our logos, and thus attempting to pass themselves off as us. Given the surprisingly high level of awareness of our brand name in detailing circles around the world, our fear is that this may lead to unsuspecting detailing enthusiasts in the Far East buying goods and services from these companies under false pretences. Therefore, the purpose of this post is to outline the facts in terms of who we are and where we operate. Hopefully this will serve as a point of reference on the internet and help to prevent potential customers outwith the territory we serve from being deliberately misled…
April 22nd, 2015
In line with the changes we’ve made to our business model over the last eighteen months, we’ve decided to shift the focus of our charity fundraising efforts. In the past we hosted events at our premises in Kintore and raised money for local charities and causes. However, with the adoption of our e-commerce only approach to business, from now on we will be raising money for both national and international charities via participation in external events. To get the ball rolling Angela applied to run in this year’s Virgin Money London Marathon, and was lucky enough to be allocated a place in the bequest draw (a miracle given that over 125,000 people apply each year and only 1 in 7 end up being allocated a place via the ballot and bequest draws). Training quickly commenced, and has since included half- and full marathons over in Walt Disney World in Florida…
March 27th, 2015
This awesome Ferrari 458 Speciale is one of three that we have been lucky enough to detail to date. It’s fair to say that the Speciale more than lives up to its name; in styling terms alone it makes the standard 458 seem very tame, and it really is a pleasure to work on – there’s just so many additional details to take in and enjoy. Unfortunately though, none of the three we’ve detailed so far were delivered to their owners in perfect condition. In this case, the car arrived looking fairly clean, having only traveled a couple of hundred miles since leaving the showroom, but in the morning sun I immediately spotted product residue wedged in the panel gaps and along the edges of the paint protection film, and sanding marks, random scratches and buffer trails on many of the main body panels. Unfortunately, it was already clear that this brand new £250k+ supercar was going to need nothing short of a full Correction Detail…
February 12th, 2015
…we’re delighted to announce that Feefo has awarded us it’s Gold Trusted Merchant accreditation. This is as a direct result of us achieving an average service rating of 99% over 2014 (meaning that 99% of you who provided feedback via Feefo ranked us as either Excellent or Good on a four point scale). The Trusted Merchant Accreditation scheme recognises the hard work of merchants who consistently deliver excellent customer service in the eyes of their customers. To gain Gold Trusted Merchant status, a business is required to receive an average service rating of between 95% and 100% over the duration of the previous year. The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction are invited to provide feedback. This makes the Gold Trusted Merchant accreditation highly desirable and well respected, as it’s based upon the views of genuine customers and not industry judges. As we’ve said previously, we view excellent customer service as one of the cornerstones of our business, and we are wholly committed to ensuring that this continues to be the case. Furthermore, we are also working on some new ideas about how we can do even better in future!