Terms & Conditions
In these terms and conditions the following words have these meanings:
(a) 'We', 'Us', 'Our' means Polished Bliss Ltd and www.polishedbliss.co.uk;
(b) 'You', 'Your' and 'Yourself' means the person who is browsing this website or whose name is used to place an order, either online or by telephone;
(c) 'Goods' and 'Items' shall mean products of any nature that You buy or agree to buy from Us;
(d) 'Working Days' means days of the week excluding Saturdays, Sundays and public holidays in England, Wales, Scotland and Northern Ireland;
(e) 'Conditions' shall mean these terms and conditions.
These Conditions apply to the use of this website (www.polishedbliss.co.uk) and all of the distance selling activities of Polished Bliss Ltd, a private limited company registered in Scotland (company registration number SC355702). By accessing this website and/or placing an order, either online or by telephone, You agree to be bound by these Conditions. Using this website indicates that You accept these Conditions regardless of whether or not You place an order. If You do not accept these Conditions, please do not use this website.
2. Contacting Us
2.1. If You wish to contact Us please use the e-mail address given below. We aim to reply to all e-mails within one Working Day, although at busy times of the year We may take longer.
2.2. If You would prefer to speak to Us please use the telephone numbers given below. These numbers are answered between the hours of 10:00 and 17:00 Monday to Friday (which are Our normal working hours). If You call outside these hours, or if We are unavailable, You will be given the option to leave a message. We aim to reply to all messages within four working hours, although at busy times of the year We may take longer.
01467 631201 (if calling from the UK)
+44 1467 631201 (if calling internationally)
2.3. If You wish to write to Us or return any Goods to Us please use the address given below. We aim to acknowledge all correspondence within two Working Days of receipt. Please note that We operate out of a warehouse and do not accept walk-in visitors.
Polished Bliss Ltd
Craigearn Business Park
Morrison Way, Kintore
2.4. We may not respond to You if You attempt to contact Us in any other way, including but not limited to posts on internet forums or messages on social media platforms. All formal enquiries must be directed to Us by e-mail, telephone or in writing.
3. Ordering from Us
3.1. You are deemed to place an order with Us by completing Our online checkout process or by providing verbal confirmation if You order by telephone. As part of Our online checkout process You will be given the opportunity to check Your order and to correct any errors. If You order by telephone We will check Your order with You and give You the opportunity to correct any errors. We will send You an order acknowledgement by e-mail, detailing the Goods You have ordered.
3.2. Our acceptance of an order takes place when We dispatch the order. At this time We will send You a dispatch confirmation by e-mail.
3.3. We may refuse to accept an order:
(a) if there is a pricing or product description error;
(b) if the Goods are out of stock (No Stock) and thus not available;
(c) if We cannot obtain authorisation for Your payment;
(d) if We obtain evidence that Your payment may be fraudulent;
(e) if We suspect You are ordering for resale purposes;
(f) if You have previously attempted to harm Our good reputation;
(g) if You do not meet any eligibility criteria set out in these Conditions.
4. Pricing and Payment
4.1. Our prices are reviewed periodically and are subject to change at any time without notice. Any order placed by You and acknowledged by Us prior to the date of a price change will be charged at the price acknowledged by Us, even if the Goods are dispatched at a later date.
4.2. Our prices exclude delivery charges. Our delivery charges are set out elsewhere in this website on the Delivery Information page, and are described further in Section 5.1 of these Conditions.
4.3. Our prices include Value Added Tax (VAT) at the prevailing standard rate. VAT is payable on all orders placed from within the EU, unless You are a non-UK business customer and can provide a valid EU VAT number, in which case VAT will be deducted from Your order in the online checkout process. If You order from outside the EU, VAT will automatically be deducted from Your order in the online checkout process. Our VAT number is GB947450110.
4.4. You will pay for all Goods securely in Pounds Sterling at the time You place Your order by either credit/debit card or PayPal.
4.5. If You see a product You would like to buy priced lower at another online store We promise to match that price. To take advantage of Our price match promise You must complete the form provided on the relevant product page of Our website. Your request will then be assessed using the following qualifying criteria:
(a) The product must be identical to one that We carry, priced in GBP, in stock and available for immediate dispatch;
(b) We will match the total cost of the product, including the lowest priced shipping option available to Your specified delivery address;
(c) We will match special offers, promotional pricing and discount codes set by Our competitors, subject to the aforementioned criteria being met;
(d) We will only match prices shown in the basket on competitor-owned websites - auction sites and marketplaces such as Ebay and Amazon are excluded;
(e) We will only match prices shown in the basket on retail websites - wholesale sites such as Costco are excluded;
(f) Prices shown in clearance or closing down sales are excluded;
Price matching is not available for previously placed orders, and once We match a price no further discounts will be applied to it (e.g. trade account use and any special offers We are running are excluded). If Your request meets the above criteria We will confirm this by phone or e-mail. If We contact You by phone (which is usually the case for UK customers) We will process Your order there and then, but if We contact You by e-mail (which is usually the case for international customers) You will be asked to place Your order online, paying Our usual price. We will then refund the difference to You within two Working Days.
5. Delivery Information
5.1. The shipping charge to the delivery address You specify when placing an order will be calculated based on the Weight and nature of the Goods and will be confirmed to You on-screen during the online checkout process or verbally if You order by telephone. A breakdown of current shipping charges and estimated delivery times for all destinations that We currently ship to is set out elsewhere in this Website on the Delivery Information page. For Goods destined for addresses outside of the United Kingdom, payment of taxes/customs duties applied by the relevant authorities will be Your responsibility.
5.2. Orders are picked and packed in sequence according to the time they are placed. We aim to dispatch all orders within one Working Day of the date they are placed (for the avoidance of doubt, this means by the close of business on the next Working Day after the order is placed). If, as a result of high order volumes, We are unable to achieve this, We will notify You by e-mail. If We are unable to dispatch any Items because We run out of stock before Your order is packed, We will notify You by e-mail and either: (i) hold Your entire order in Our warehouse until fresh stock arrives (We will do this if fresh stock is due to be delivered to Our warehouse within two Working Days) and Your order can be shipped in full, or; (ii) part-ship Your order, dispatching all available Items immediately, with the remaining Item(s) to follow as soon as fresh stock arrives (no additional shipping charge applies).
5.3. We will dispatch the Goods to the delivery address specified by You when You placed Your order. All Goods are sent Using DPD parcel delivery services. Tracking updates will be sent to You by DPD by e-mail (and by SMS text message if You provide a mobile telephone number during the online checkout process or verbally if You order by telephone). These tracking updates, collectively provided under the Follow My Parcel scheme, will provide You with the opportunity to make alternative delivery arrangements with DPD if You are not going to be in to accept Your delivery. In particular, You will be able to: (i) change the specified delivery date to a day of Your choosing; (ii) instruct DPD to deliver Your parcel to a neighbour You specify; (iii) instruct DPD to deliver Your parcel to a safe place You specify; (iv) collect Your parcel from Your local DPD depot on a day and time of Your choosing; (v) upgrade Your delivery to a day and time of Your choosing. If You (or Your neighbours) are not in to accept Your delivery, and You have not instructed DPD to leave Your parcel in a safe place, a calling card will be left inviting You to contact DPD to make new delivery arrangements.
5.4. Delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, and shall be conclusive proof of the delivery of the Goods. For the avoidance of doubt, this includes the signature of any leave safe instruction issued by You, an agent, employee or representative of You, to DPD. We will not be liable for any loss or liability whatsoever or however arising in any respect if You instruct Us or Our carriers to change the delivery address after We have dispatched the Goods.
5.5. If You instruct DPD to deliver Your parcel to a safe place You specify You agree to accept full responsibility for any Goods that are left and waive Your right to make a non-delivery claim in the event of any dispute. For the avoidance of doubt, We will not be liable for any loss or liability whatsoever or however arising in any respect if You instruct DPD to leave the Goods unattended.
5.6. If You upgrade Your delivery to a day and time of Your choosing You agree to accept full responsibility for the independent transaction You enter into with DPD, the terms of which are explicitly not governed by these Conditions. For the avoidance of doubt, We will not be liable for any loss or liability whatsoever or however arising in any respect if You upgrade Your delivery.
5.7. If We are notified by DPD that the Goods have been damaged in transit We will reissue the Goods within one Working Day (for the avoidance of doubt, this means by the close of business on the next Working Day after the notification is received), subject to the provisions given in Sections 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 of these Conditions, and notify You by e-mail.
5.8. If the Goods are lost in transit and their whereabouts remains unknown after five Working Days from the date of dispatch We will reissue the Goods on the sixth Working Day from the date of dispatch (i.e. on the next Working Day), subject to the provisions given in Sections 5.1, 5.2, 5.3, 5.4, 5.5 and 5.6 of these Conditions, and notify You by e-mail.
5.9. Upon taking delivery of the Goods You should check them carefully for any transit damage. Damage claims will only be considered if We receive photographic evidence of the damage by e-mail (to the address given in Section 2.1 of these Conditions) within five Working Days of the date of delivery, after which time no liability will be accepted.
5.10. Upon taking delivery of the Goods You should check them off carefully against the enclosed receipt. Shortage claims will only be considered if We receive notification of incorrect or missing Items within five Working Days of the date of delivery, after which time no liability will be accepted.
5.11. Any stated timescales are given in good faith by Us to indicate estimated dispatch and delivery times but shall not amount to any contractual obligation to dispatch or deliver on any specific day or by any specific date. We accept no liability for or consequential loss or damage arising from delays in dispatch or delivery.
6. Cancellations and Returns
6.1. If You wish to cancel Your order before the Goods are dispatched, You must notify Us by sending an e-mail to the address given in Section 2.1 of these Conditions. Upon receipt of Your e-mail We will cancel Your order and issue You with a full refund.
6.2. If you wish to cancel Your order after the Goods have been dispatched, You must notify Us by sending an e-mail to the address given in Section 2.1 of these Conditions within seven Working Days of the day You take delivery of the Goods. You must then return the Goods to Us at the address given in section 2.3 of these Conditions. Items comprising multiple components, such as kits, lucky dip bags and multi-packs, must be returned in full. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the Goods to Us shall be borne by You. Upon receipt of the Goods We will cancel Your order and issue You with a full refund. If We receive the Goods back in a used or damaged condition, or if You fail to bear the cost of their return, We will charge You the direct cost to Us and notify You of this by e-mail.
6.3. Your right to cancel Your order will end seven Working Days after the day You take delivery of the Goods. However, with the exception of lucky dip bags, if You are not satisfied with the performance of the Goods at any point within thirty days of the day You take delivery of them, You should contact Us by e-mail or telephone for assistance. We will go over the usage instructions in detail with You and then ask You to try using the Goods again. If this does not remedy Your dissatisfaction, You may then return the Goods to Us (at the address given in section 2.3 of the Conditions) for a refund (of the cost of the Goods, excluding the original shipping charge). You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the Goods to Us shall be borne by You. If We receive the Goods back in a damaged condition, or if You fail to bear the cost of their return, We will charge You the direct cost to Us and notify You of this by e-mail.
6.4. A small number of Items sold by Us come with a manufacturer's warranty (indicated, where appropriate, in the product description). If one of these Items develops a fault within the warranty period assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in section 2.3 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.
6.5. If any Item sold by Us without a manufacturer's warranty develops a fault within six months of the date of purchase (three months for all wash mitts, microfibre products and machine polishing pads, which is deemed a reasonable life expectancy for such products) assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in section 2.3 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. Misuse and the effects of normal wear and tear are not covered.
6.6. The above provisions do not affect Your statutory rights.
7. Website Copyright
7.1. All materials, including documents, images, illustrations and other materials that form part of this website (collectively termed the 'Contents') are copyrights, registered and unregistered trademarks, trade dress and/or other intellectual property rights controlled by or licensed to Us. In addition, this website as a whole is protected by copyright, and all rights are reserved.
7.2. You may download or copy the Contents and other downloadable materials displayed on this website for Your personal use only. No right, title or interest in any downloaded materials is transferred to You as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents of this website.
8. Website Availability
8.1. While We will endeavour to ensure that this website is normally available all of the time, We will not be liable if for any reason this website is unavailable at any time or for any period.
8.2. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Our control.
9. Visitor Material and Conduct
9.2. You are prohibited from posting or transmitting to or from this website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which You have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3. You may not misuse this website (including, without limitation, by hacking).
9.4. We will fully co-operate with any law enforcement authorities or court order requesting or directing Us to disclose the identity or locate anyone posting any material in breach of these Conditions.
10. Website Links
10.1. Links to third party websites on this website are provided solely for Your convenience. If You use these links, You leave this website. We do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to this website, You do so entirely at Your own risk.
10.2. If You would like to link to this website, You may only do so subject to the following conditions:
(a) You do not remove, distort or otherwise alter the size or appearance of Our logo;
(b) You do not create a frame or any other browser or border environment around this website;
(c) You do not in any way imply that We are endorsing any products or services other than Our own;
(d) You do not misrepresent Your relationship with Us nor present any other false information about Us;
(e) You do not otherwise use any of Our trademarks without Our express written permission;
(f) You do not link from a website containing content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
10.3. We expressly reserve the right to revoke the above right granted in clause 10.2. for breach of these terms and to take any action We deem appropriate. You shall fully indemnify Us for any loss or damage We may suffer or incur as a result of Your breach of clause 10.2 of these Conditions.
11.1 While We will endeavour to ensure that the information contained within this website is correct, We do not warrant the accuracy and completeness of the Contents. We may make changes to the Contents of this website at any time without notice. The Contents of this website may be out of date, and We make no commitment to update such material.
11.2. The Contents of this website are provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, We provide You with this website on the basis that We exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Conditions might have effect in relation to this website.
11.3. Product images and descriptions are for illustrative purposes only and may be subject to change without notice.
12.1. We exclude all liability and responsibility for any amount or kind of loss or damage that may result to You or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this website or Your downloading of any material from this website or any websites linked to this website.
12.2. If Your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, You assume all costs thereof.
12.3. You agree to indemnify Us fully, defend Us and hold Us harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Conditions by You, or Your use of this website, or the use by any other person using Your details.
13. Governing Law and Jurisdiction
13.1. These Conditions shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with these Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.
13.2. We do not warrant that the Goods advertised for sale on this website are appropriate for use outside the United Kingdom. It is prohibited to access this website from territories where its contents are illegal or unlawful. If You access this website from locations outside the United Kingdom, You do so at Your own risk and You are responsible for compliance with local laws.
14.1. We may revise these Conditions at any time by updating this document. You should check this website from time to time to review the then current Conditions, because they are binding on You. If You do not wish to accept any new Conditions, You should not continue to use this website.
14.2. You may not assign sub-license or otherwise transfer any of Your rights under these Conditions.
14.3. If any provision of these Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
14.4. Any queries relating to these Conditions are welcomed and should be directed to Us using the e-mail address given in Section 2.1 of these Conditions.