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These terms and conditions apply to the use of this website (www.polishedbliss.co.uk), which is operated by Polished Bliss, a partnership run by Richard Cooper and Angela Cooper. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms and conditions regardless of whether or not you place an order. If you do not accept these terms and conditions, do not use this website.
1. Definitions
In these terms and conditions the following words have these meanings:
'We', 'Us', 'Our' means Polished Bliss and www.polishedbliss.co.uk
'You' and 'Your' means the person who is browsing this website or whose name and address is inserted in the order form on this website
'Goods' shall mean items of any nature that You buy or agree to buy from Us
'Conditions' shall mean these terms and conditions.
2. About Polished Bliss
2.1. Our normal working hours are 9.30 am to 5.30 pm Monday to Friday. Our preferred method of contact is the e-mail address given below we aim to reply to all e-mails within 24 hours, although at busy times of the year we may take longer.
enquiries@polishedbliss.co.uk
2.2. If You would prefer to speak to Us directly please use the telephone numbers given below. Please note that these numbers will only be answered between the hours of 9.30 am and 5.30 pm Monday to Friday - if you call outside this period or if We are unavailable you will be asked to leave a message. If you leave Your name and number and a brief message We will call you back by the end of the next working day.
0845 4540017 - for UK customers
+44 1467 631119 - for international customers
2.3. If You wish to write to Us or return any Goods to Us please use the address given below. All paper correspondence will be acknowledged within 7 days.
Polished Bliss
Unit 7, Craigearn Business Park
Morrison Way, Kintore
AB51 0TH
United Kingdom
3. Ordering from Us
3.1. You are deemed to place an order with Us by completing Our online checkout process. As part of Our online checkout process You will be given the opportunity to check Your order and to correct any errors. We will send You an order acknowledgement by e-mail, detailing the Goods You have ordered.
3.2. Our acceptance of an order takes place when We despatch the order. At this time We will send You a despatch confirmation by e-mail. On Our acceptance of Your order You agree to be bound by these Conditions.
3.3. We may refuse to accept an order:
(a) if the Goods are out of stock and thus not available;
(b) when We cannot obtain authorisation for Your payment;
(c) if there has been a pricing or product description error; or
(d) if You do not meet any eligibility criteria set out in these Conditions.
4. Pricing and Payment
4.1. Our prices are reviewed periodically, and are subject to change at any time without notice. Any order placed by You and acknowledged by Us prior to the date of a price change will be charged at the price acknowledged by Us, even if the Goods are dispatched at a later date.
4.2. The price of Goods excludes delivery charges. Our delivery charges are set out elsewhere in this website on the Delivery Servicespage.
4.3. You will pay for all Goods in Pounds Sterling in advance of receipt by either credit or debit card.
4.4. The price You see is the price You pay, and includes VAT at 17.5%. VAT is payable on all orders placed from within the EU. If You order from outside the EU, any VAT will be deducted from Your order. Our VAT number is 880504723.
4.5. For shipments to locations outside of the United Kingdom, payment of taxes/customs duties applied by the relevant authorities will be Your responsibility.
5. Delivery
5.1. We will endeavour to hold a full inventory of the Goods advertised for sale on this website, but if for whatever reason We are unable to fulfil Your order We will advise You within 24 hours of You placing Your order.
5.2. We will endeavour to dispatch all Goods on the next working day after the order is placed. All Goods will be sent by either Royal Mail or by private courier.
5.3. Delivery charges to the delivery address You specify when placing an order will be confirmed during the online checkout process. Our delivery charges are set out elsewhere in this website on the Delivery Services page.
5.4. Any stated delivery dates are promises given in good faith by Us to indicate estimated delivery times but shall not amount to any contractual obligation to deliver on the day stated. We will accept no liability for or consequential loss or damage arising from delay in delivery.
5.5. We will dispatch Goods to the delivery address specified by You when You placed Your order. We will not be liable for any loss or liability whatsoever or however arising in any respect if You instruct Us to change the delivery address after We have dispatched the Goods. It is Your responsibility to redeem the Goods at Your expense from the address to which the Goods were delivered and to inform Us that such action has taken place.
5.6. Delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, or by any independent person and shall be conclusive proof of the delivery of the Goods.
5.7. You must notify Us within 7 days of receiving Our dispatch confirmation e-mail if You have not received the Goods.
5.8. You must notify Us within 3 days of receiving the Goods if the Goods are received in a damaged condition. You will be deemed to have accepted the said damaged Goods and indemnified Us from any liability whatsoever if We have not received notification from You within this period. On receipt, Goods should be checked against the advice note enclosed with the Goods. Shortage claims will only be considered if We receive notification of such shortage within 24 hours of delivery, after which time no liability will be admitted.
6. Cancellations and Returns
6.1. If You wish to cancel Your order:
(a) You can notify Us by sending an e-mail to the address given in Section 2.1 of the Conditions before We have dispatched the Goods to You; or
(b) where the Goods have already been dispatched to You, by returning the Goods to Us in accordance with clauses 6.2. and 6.3 below.
6.2. You can return any Goods You have purchased from Us for any reason at any time within 7 days of receipt for a refund of the cost of the Goods, provided the Goods are unused, in their original packaging and in saleable condition. The costs of returning Goods to Us shall be borne by You.
6.3. If You wish to return any Goods to Us, You must notify Us by sending an e-mail to the address given in Section 2.1 of the Conditions with details of the Goods to be returned and the original invoice number. All Goods should be returned to Us at the address given in section 2.3 of the Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. Upon receipt of the Goods We will issue You with a refund of the cost of the Goods, subject to the provisions in clause 6.2. We accept no liability for Goods returned to Us in any other condition or in any other circumstances.
6.4. These provisions do not affect Your statutory rights.
7. Website Copyright
7.1. All materials, including documents, images, illustrations and other materials that form part of this website (collectively termed the 'Contents') are copyrights, trademarks, trade dress and/or other intellectual property rights controlled by or licensed to Us. In addition, this website as a whole is protected by copyright, and all rights are reserved.
7.2. You may download or copy the Contents and other downloadable materials displayed on this website for Your personal use only. No right, title or interest in any downloaded materials is transferred to You as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents of this website.
7.3. Any rights not expressly granted in clause 7.2. are reserved.
8. Website Availability
8.1. While We will endeavour to ensure that this website is normally available 24 hours a day, We will not be liable if for any reason this website is unavailable at any time or for any period.
8.2. Access to this website may be temporarily suspended on occasion due to holidays. In such cases 28 days notice of holiday periods will be given and details of order cut off dates will be posted in the news section of this website.
8.3. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Our control.
9. Visitor Material and Conduct
9.1. Other than personally identifiable information, which is covered separately under Our Privacy Policy, any material You transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
9.2. You are prohibited from posting or transmitting to or from this website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which You have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3. You may not misuse this website (including, without limitation, by hacking).
9.4. We will fully co-operate with any law enforcement authorities or court order requesting or directing Us to disclose the identity or locate anyone posting any material in breach of these Conditions.
10. Website Links
10.1. Links to third party websites on this website are provided solely for Your convenience. If You use these links, You leave this website. We do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to this website, You do so entirely at Your own risk.
10.2. If You would like to link to this website, You may only do so on the basis that You link to, but do not replicate, the home page of this website, and subject to the following conditions:
(a) You do not remove, distort or otherwise alter the size or appearance of the Our logo;
(b) You do not create a frame or any other browser or border environment around this website;
(c) You do not in any way imply that We are endorsing any products or services other than Our own;
(d) You do not misrepresent Your relationship with Us nor present any other false information about Us;
(e) You do not otherwise use any of Our trade marks displayed on this website without Our express written permission;
(f) You do not link from a website that is not owned by You; and
(g) Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
10.3. We expressly reserve the right to revoke the above right granted in clause 10.2. for breach of these terms and to take any action We deem appropriate. You shall fully indemnify Us for any loss or damage We may suffer or incur as a result of Your breach of clause 10.2.
11. Disclaimer
11.1 While We endeavour to ensure that the information contained within this website is correct, We do not warrant the accuracy and completeness of the Contents. We may make changes to the Contents of this website at any time without notice. The Contents of this website may be out of date, and We make no commitment to update such material.
11.2. The Contents of this website are provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, We provide You with this website on the basis that We exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these Conditions might have effect in relation to this website.
11.3. Product images and descriptions are for illustrative purposes only and may be subject to change without notice.
12. Liability
12.1. We exclude all liability and responsibility for any amount or kind of loss or damage that may result to You or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this website or Your downloading of any material from this website or any websites linked to this website.
12.2. If Your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, You assume all costs thereof.
12.3. You agree to indemnify Us fully, defend Us and hold Us harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Conditions by You, or Your use of this website, or the use by any other person using Your details.
13. Governing Law and Jurisdiction
13.1. These Conditions shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with these Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.
13.2. We do not warrant that the Goods advertised for sale on this website are appropriate or available for use outside the United Kingdom. It is prohibited to access this website from territories where its contents are illegal or unlawful. If You access this website from locations outside the United Kingdom, You do so at Your own risk and You are responsible for compliance with local laws.
14. Miscellaneous
14.1. We may revise these Conditions at any time by updating this posting. You should check this website from time to time to review the then current Conditions, because they are binding on You. If You do not wish to accept any new Conditions, You should not continue to use this website.
14.2. You may not assign sub-license or otherwise transfer any of Your rights under these Conditions.
14.3. If any provision of these Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
14.4. Any queries relating to these Conditions are welcomed and should be directed to Us using the e-mail address given below.
enquiries@polishedbliss.co.uk
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