Delivery Information

Yes, it's true. With the exception of postcodes in the Scottish Highlands, we do now offer a free delivery option for UK mainland addresses. Why? Because you've told us that you don't like to pay high delivery charges when you shop online. Sadly, we can't extend this offer to other destinations due to the high costs involved, but we have reduced our shipping charges to the Scottish Highlands and non-mainland UK addresses wherever possible.

In addition to cost, there are a number of other important things we think you should know about our delivery services. Why? Because it's important that you know what to expect from us when you spend money in our store. No hidden surprises. No over promising and under achieving. We'd rather manage your expectations properly from the outset.

So, let's get started. How quickly will we process your order and dispatch it? We aim to dispatch orders with paid shipping within one working day and orders with free shipping within two working days, subject to stock levels. You can check the availability of the items you wish to buy as you browse the store. To do this, hover your mouse over the stock status indicator on each product description page (located next to the add to basket button). A pop up will appear showing availability and dispatch information.

Once you've settled on what to buy, your next question is likely to be how much is delivery going to cost. We will confirm this early in the checkout process, based on the weight and nature of the items you wish to buy. In some cases we will offer you a choice of different services, including a free delivery option if your postcode qualifies. Current shipping charges for all of the destinations we ship to are summarised in this pdf look up table:

Current Shipping Charges (an additional free delivery option is now available for all mainland UK addresses)

After we ship your order, the good people at Royal Mail, City Link or DHL take over. Royal Mail delivers Monday to Saturday, while City Link and DHL deliver Monday to Friday. Orders worth more than £10.00 will require a signature at the time of delivery. If you're not in a card will be left asking you to contact the depot to re-arrange delivery. If your order is going to an address outside the UK, the payment of any customs duties is your responsibility.

How quickly should I expect to receive my order? The transit times shown in the checkout process are estimates provided by our carriers. They do not warrant that delivery will take place on any particular day or by any specific date. In a nutshell, we are located too far north in the UK to offer guaranteed delivery times. We appreciate that this may not be ideal from your point of view, but geography is geography after all.

We must now tell you how we will act if things go wrong. And they do from time to time, despite our best efforts. Let's start with parcels that fail to turn up. If any parcel fails to arrive we will reissue it once fifteen working days have passed from the date of dispatch. Why so long? Because our carriers only allow us to submit insurance claims for missing parcels once fifteen working days have passed from the date of dispatch.

What if we miss something out or send the wrong item? Whenever you receive a parcel from us you should check the contents carefully against the enclosed receipt. If any items are missing or not what you ordered, you should tell us as soon as possible (and certainly no later than five working days after the date of delivery). We will then put right the problem by sending out the missing or correct items as soon as possible.

What if my order arrives in a damaged condition? Although we pack orders very carefully, accidents do still occasionally occur in transit. If any items arrive in a damaged state, you should send us photographic evidence as soon as possible (and certainly no later than five working days after the date of delivery). This evidence will enable us to lodge an insurance claim with the carrier. We will then send out replacement items as soon as possible.

If you have any questions or comments about the delivery information provided above, please do not hesitate to contact us. The above information is a rewritten extract from our formal terms and conditions.