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We are a thriving family run car care business operating out of the heart of Aberdeenshire in north-east Scotland. In just two years we have grown from nothing more than a vision to become one of the largest and most successful specialist car care businesses in the UK. Our underlying work ethic is simple; we work hard, we strive to be the best at what we do and we treat all of our customers in the same way that we like to be treated ourselves. Car care is not simply what we do, rather it is an intrinsic part of our lives that we are very passionate about. This year we are on track to dispatch over 3500 web placed orders and detail over 100 prestige and performance vehicles. Given these figures you may be surprised to find out that our team only comprises three people! The business is owned and run by husband and wife team Richard and Angela Cooper, who have both given up careers in other fields to carve their niche in the world of car care, while Clark Aitken is employed to oversee the detailing side of the business on a day to day basis.
What makes us unique and sets us apart from our competitors is our balanced approach to the art of achieving amazing car care results. We realise that in many cases people want to detail their vehicles themselves and therefore only require high quality products to work with plus helpful advice on the best ways of using them. However, we also realise that some people do not have the time, skills and patience to detail their vehicles to perfection and therefore require a range of professional services to meet their needs. Whether by providing proven products, offering sound advice or detailing to an exceptionally high standard, our aim is to enable all of our customers to experience the feeling of satisfaction and joy that can only be described as polished bliss. It is our wealth of hands-on experience that enables us to guarantee that our products and advice will enable all of our customers to enjoy amazing car care results.
Whilst we have strived to make the product descriptions, how to guides and summaries about our services as comprehensive as possible, we know that car care is a broad subject and that we won't have covered everything in as much detail as some people would like. Therefore, if you have any questions please do not hesitate to get in touch or pop in for a chat - we are here to help.
PS - We welcome feedback from our customers about our products, advice and services as it generates ideas and enables us to continually improve our business. Here is a small selection of recent comments from some of our customers about their experiences when dealing with us…
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"I first heard about Polished Bliss on the Detailing World internet forum. From there I visited their professional and helpful website to be met with not only a comprehensive list of their available products and services but also some informative how to guides on all aspects of vehicle detailing. Full descriptions of all products are available together with helpful tips on their application and use. The website presents a professional image giving confidence for the potential customer to explore the company further. I have subsequently ordered several products via the Polished Bliss website. The ordering procedure is slick and easy; full pricing details, including delivery, are clearly shown before the order is confirmed. My orders have been received by courier usually the next day and have been well packed and protected in transit. Unfortunately, distances involved prevent me from visiting their purposely kitted-out premises. If I lived nearer I'd love to take my car to Polished Bliss for some professional paintwork treatment. The results they achieve clearly show that they are leaders in their field and give inspiration to many to strive for similar standards. For me, one of the more important aspects of the service provided by Polished Bliss is that I feel I can contact them at any time for advice on not only the products they sell, but all aspects of detailing. I do contact the team before making my purchases and always receive a prompt and knowledgeable reply from a company that, I feel, are passionate about their business. In my opinion Polished Bliss provides much more than a mail order and detailing service. They back that up with a full customer care service that is second to none."
Rick Cuthbert, Sheffield
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"The Porter Cable has been hailed by many to be one of the biggest influences and transformations on worldwide detailing. I'd like to add that, certainly on the UK front, the Polished Bliss car care guides are up there with the Porter Cable influence. We will all look back in years to come and be able to say that these guides got us started. That's influence. Polished Bliss are obviously in the business to make money but they are genuinely out there to allow others to learn and develop from their experience. So, I'd like to say a big thank you for these guides."
John Reilly, Falkirk
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"I first became aware of Polished Bliss via a link on the BMW GB Car Club website and was immediately impressed by the customer facing aspects of the business - the website is informative, accurate and very helpful for a newcomer to the vehicle detailing arena, and the early discussions held with Richard Cooper via e-mail and telephone further reinforced the impression of a company that had an in-depth knowledge not only of the services and products on offer, but also the local market and the customer. My first experience of the services offered was a protection detail in February 2007. This was performed by Clark Aitken, and again, the same professional manner was adopted throughout with information put across in a concise and understandable fashion. All dealings from order through to payment were punctual and efficient which simply served to strengthen my already good impression of the company. Since then I have entered into an annual maintenance contract and recommended Polished Bliss to friends and family alike either for the detailing services or for the product sales, and all feedback has been positive. The purchasing of various products has been simple via the website with prompt dispatch. I take the opinion that these relationships are very much a two way street and to date the service received has been faultless. Polished Bliss deserve recognition for offering this service in the Aberdeen area, not only for filling a niche in the car care market, but for doing so in such a comprehensive and effective manner. I am proud to recommend this company to colleagues as I know that they will offer a standard of workmanship which cannot be matched elsewhere locally. The recent addition of open days puts the finishing touches to an already well organised and customer focussed business. Thank you Polished Bliss."
Steve Taylor, Westhill, Aberdeenshire
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"To all at Polished Bliss: just a quick note to say thank you! Ordered at 11.30pm Wednesday, in my hand by 4.00pm Friday. That was good. A handwritten note on the invoice was even better. That kind of friendly service is far too rare today. I've seen the posts on Detailing World saying how good you are. Now I know it's true. Best of luck with the new business premises. Thanks again."
Nigel Atkinson, Chipping Norton, Oxfordshire
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"I had my first encounter with Polished Bliss when it was a very young company about a year ago. Even though the company was very young, Rich gave me some excellent advice with very fast replies to all of my questions. I found that he was organised and the delivery times were prompt even for large orders that had been placed. Now a year down the line I have a new car, and a completely new range of products were needed. I e-mailed Rich for some advice and he came back to me straight away with some superb recommendations. I then proceeded to place an order with Polished Bliss. Delivery took 3 days and everything was well packaged neatly in one box to avoid damage. Polished Bliss is now a recognised company with a large client base and I am firm believer this is due to Rich's commitment to good customer service and providing ultimate customer satisfaction along with outstanding value for money. Rich always has time for your questions and responds quickly with good solid answers that need no explanation. Polished Bliss can cater for anyone, someone who is new to detailing or professionals who require high end products. Polished Bliss deserve recognition, because the business has grown from a high risk small business and flourished into a well established supplier of quality products with even better customer service. The staff are genuine and give good quality advice based on what is best for the customer, not like most ordinary salesmen who are out to make a quick buck. I will be buying my supplies from Polished Bliss for years to come and I would recommend Polished Bliss to anyone who wishes to care for his or her car well. I wish Polished Bliss all the best of luck in the future."
Ben Hewett, Grays, Essex
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"Why should Polished Bliss win an award for running their business? That's easy, I have never run into a company with such drive to help their customers in the best way they can, if it's just for advice on how to detail your car, or specific information about products. They are always ready to help. I live in the Netherlands and in this country there isn't a single company who knows this much about detailing a car, so I rely on the internet for help and advice from Polished Bliss. Based only on pictures I took of my car and without seeing my car in real life, Polished Bliss made an accurate assessment on which products I should use to get my car into a better than showroom state. Because of the knowledge and expertise they have gathered in the past years and the awesome results that they get when working on a customers car, willingness to help in whatever way they can, the fact that they always try to be objective and open-minded to everyone and how they try to pass on the love that everybody at Polished Bliss has for cars and detailing to their customers is why they deserve an award."
Michiel Koolen, The Netherlands
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"I first found Richard Cooper through Seat Car Club. This initial meeting was through my thoughts of purchasing a buffer to polish my car. Before that point I had never even heard of detailing. As with most people in Britain I thought that detailing was the same as valeting. But how wrong could I be! From first contact with Richard I thought he was going to try and push me into buying lots of very expensive products. This was due to never dealing with such an honest business. How wrong could I be! Never before have I dealt with someone who was so willing to pass on information and spend time and effort to get the results on my car that I wanted, yet expect nothing in return. Richard is now more of a friend than a service that I use. Richard, Angela and Clark always have time for you to answer all the questions of the day and they don't expect anything in return. The ethos that Polished Bliss has is one that every business should take note of. They are infinitely helpful, very efficient, affordable and second to none. As you will have seen from their portfolio, their details are the best around. Never have I seen a more driven and first class business. My only worry is that Sir Alan Sugar finds out about them and steals them from us. Keep up the first class work, one day you can sit back and relax and realise that it is worth every late night you have put in."
Willie Simpson, Newmachar, Aberdeenshire
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